topic Re: Error occurred during activation in Get Support

Error occurred during activation

Jamesellis — Thu, 20 Jul 2023 04:56:53 GMT

Hello,

I transferred my phone number over from Telus and it appears it didn’t transfer properly. All my messages are sending in green. I am in a wifi area… iMessages are turned off and when I go to turn them on it says an error occurred during activation. I am getting super frustrated as this is my business phone and went a whole day without today. Please help!!

Re: Error occurred during activation

Jamesellis — Thu, 20 Jul 2023 04:40:37 GMT

@CSA

Re: Error occurred during activation

Jamesellis — Thu, 20 Jul 2023 04:41:48 GMT

@CS_Agent please help with above message

Re: Error occurred during activation

softech — Thu, 20 Jul 2023 04:54:33 GMT

@Jamesellis can you make outgoing calls or receive incoming ?

if only incoming calls/text an issue, There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

if outgoing an issue too, them message support here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Error occurred during activation

computergeek541 — Thu, 20 Jul 2023 04:56:35 GMT

@Jamesellis wrote:
@CS_Agent please help with above message

Unfrotuantely, a CSA is highly unlikely to see your message forum post. You'll need to contact them privately through the ticketing system. Tickets are opened through the chatbot at: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If the ticketing system gives an error message, send a pirvate message through https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 but only if the ticketing system doesn't work.

Re: Error occurred during activation

Priority — Thu, 20 Jul 2023 06:25:21 GMT

Is your old Telus SIM Card still receiving service or has the old SIM been turned off now?

You are able to access your Self Serve account using the Mobile App?