topic Re: Phone purchased from public mobile in Get Support

Phone purchased from public mobile

cathy23 — Wed, 19 Jul 2023 23:31:49 GMT

My refurbished phone is not working. No one can hear me - it seems that there is a problem with the microphone. How do I return it or exchange it??

Re: Phone purchased from public mobile

Handy1 — Wed, 19 Jul 2023 23:37:03 GMT

@cathy23 Contact support to make arrangements for repair or take to Telus mobile klinik for repair

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone purchased from public mobile

cathy23 — Thu, 20 Jul 2023 03:27:25 GMT

How do I contact support? I've been going in circles on this site, and keep coming up with "Error code". If I take it to a Telus klinik, will I have to pay for the repair?

Re: Phone purchased from public mobile

computergeek541 — Thu, 20 Jul 2023 06:36:41 GMT

Re: Phone purchased from public mobile

Handy1 — Thu, 20 Jul 2023 11:43:24 GMT

@cathy23 That depends if you have warranty left on the phone . but they can tell you by the phones IMEI what warranty is on the phone . But typically all phones come with 1 year warranty

Re: Phone purchased from public mobile

softech — Thu, 20 Jul 2023 12:40:30 GMT

@cathy23 wrote:
How do I contact support? I've been going in circles on this site, and keep coming up with "Error code". If I take it to a Telus klinik, will I have to pay for the repair?

@cathy23

Check the warranty of the phone here: https://www.telus.com/en/mobility/services/warranty-lookup

if it still have the warranty , you actually do not need to message support, Simply bring it to a Telus or Mobile Klinik store and have them to check

Re: Phone purchased from public mobile

cathy23 — Thu, 20 Jul 2023 15:38:30 GMT

Thank you!