topic Retrieve account in Get Support

Retrieve account

Sheryll29 — Thu, 20 Jul 2023 02:15:25 GMT

My son can't retrieve his account using his email address. He tried entering his cellphone number but the link was sent to the wrong email address, as per agent. How can we retrieve his account?

Re: Retrieve account

softech — Thu, 20 Jul 2023 02:16:16 GMT

@Sheryll29

in such case, you have to engage support for help. Please message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Retrieve account

Handy1 — Thu, 20 Jul 2023 02:21:14 GMT

@Sheryll29 Please submit ticket with support

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437