topic Re: Activation Issue with Eversafe in Get Support

Activation Issue with Eversafe

BJR56 — Thu, 20 Jul 2023 02:03:24 GMT

I was going through activation.M

Finished SIM registration and selecting a phone number.

Get challenged with unknown device and the code is sent to the phone number I selected but it is not activated... it receives no code... so now I am stuck... can't get in. Phone does not appear to have finished activation (it was in the last step).

Re: Activation Issue with Eversafe

Handy1 — Thu, 20 Jul 2023 02:06:14 GMT

@BJR56 First try rebooting the phone . If no dice hit resend code a free times . And you should get an option to send code to email instead . Give that a try if still no luck pleas submit ticket with support

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation Issue with Eversafe

softech — Thu, 20 Jul 2023 02:07:15 GMT

@BJR56 So, you got passed the phone number selection or porting part yet? You picked porting in phone number?

if so, did you get the porting authorization text from your old provider?

Re: Activation Issue with Eversafe

BJR56 — Thu, 20 Jul 2023 02:30:42 GMT

worked, thanks so much!

Re: Activation Issue with Eversafe

Handy1 — Thu, 20 Jul 2023 02:32:58 GMT

@BJR56 We happy to hear it . Welcome to public mobile 🙂

Re: Why did PM switch to the EverSafe system?

esjliv — Sun, 23 Jul 2023 14:58:44 GMT

@Dublicate_acct wrote:
Also of interest may be if persons that have encountered problems since the switch would post the problems they are experiencing and hopefully the solutions .

@Dublicate_acct - regarding your statement above...umm, just search the Community, you will find tons of issues posted.

But even before this May 2023 update there have been lots of issues posted in the Community about Self Serve, rewards, plans, etc. you name it.

As for your questions about why switching to EverSafe....us members can only guess as to why Public Mobile changed to EverSafe, improved security, reduced sign in credentials, ease of verification, etc. We are only customers and members like you here, remember?