topic Re: e-SIM Activation. in Get Support

e-SIM Activation Guide.

Priority — Sun, 13 Aug 2023 17:28:23 GMT

Upon many requests to take screenshots of the full Activation Process and share them in The Community, I finally have those ready for everyone. These will not only be showing the curious, but the Mayors and helpful neighbor's will be able to use them to help other people amongst The Community who need help while stuck in the Activation Process.

Today using my Samsung Galaxy Note 20 Ultra I activated a brand new Public Mobile Account with e-SIM on the $50 - 40GB Canada/US Plan, beginning to end using the Public Mobile App for Activation + Sign Up.

I have blurred/erased all Personal Details and Selected a new Phone Number that I am not keeping long term for this Process and Example.

*It is absolutely crucial that you are patient with this new system during the Activation Process and take it very easy on the 'Next', 'Continue', and 'Pay Now' Buttons since the system can sometimes be very slow - it will realize you Pressed 'Next' or 'Pay Now', sometimes it just takes a few seconds to think. Let it think, don't Spam Tap as that will bug up the system.*

(in the next few weeks I'll have a similar Guide to this one only Instead of e-SIM Activation, It will be a Physical SIM Card Activation. I may also have another one with Porting In instructions as well.)

After Downloading the Public Mobile App from the Google Play Store or Apple App Store, open and 'Shop Subscription Plans'.

After confirming your selected Province is correct in the top right hand corner, Continue to Step 1. and pick your desired Subscription/Plan.

After picking your new Subscription Plan and pressing 'Continue' you'll be prompted to make a new EverSafe ID Account or sign into an existing one that doesn't currently have an active Subscription.

For this Process I'll be making a Brand New Account, however if you already have an Account without an Active Subscription, you can Login and and you'll Pick up at Step 3 of the Process.

Tap on 'Get Started' to begin Creating your new EverSafe ID Account.

Enter your Email Address and press 'Confirm', and you will be sent a Two Factor Authentication Code to your Email Address.

Enter the Code and press 'Confirm' to create your new Account Password.

Press 'Confirm' and continue to the next step to enter your First + Last name or Business Name for those using Public Mobile for a Business Line.

Press 'Next' to Continue and finish Creating your EverSafe ID Account.

Now Press 'Continue to Portal' and wait for these dots to show up and finish loading..

Once the dots finish loading you'll be redirected to the SIM Setup where it will automatically test and see if your phone is e-SIM Compatible or not.

This is where I take the e-SIM route. 'Continue with e-SIM', after this you'll be brought to your 'Order Summary' and Place to enter a Friend Referral and/or Promo Code.

In my case I'll be applying a Friend Referral Code (Erased.)

Make sure to tap 'Apply Codes' Twice until you see the loading dots show up like pictured above, after the dots disappear than tap cancel in the top right hand corner to go back to the 'Order Summary' screen and make sure your Friend Referral Code has been applied if you added one, you'll see it at the bottom under your 'Cart Total'.

Now Press on 'Continue' to get to screen that you'll enter your Payment Method.

Enter your Credit, Debit, or Visa Card Number and Postal Code matching the statements and billing address of the card your using. (If you use the wrong Postal Code, than Payment will not be accepted.) After entering your Payment Method you can Press 'Continue' and wait for it to load to the next step where local taxes will be added and you will confirm and complete your first month Payment. (You can also see your Applied Friend Referral Code at the bottom under 'Due today' in this section as well, always double check to make sure it is there before completing Payment.)

Tap on 'Pay Now' and ONLY ONCE and wait for the loading dots to show up to Complete Payment and continue to the Number Selection Process. (If you tap 'Pay Now' twice Impatiently you could be charged twice. Make sure to only press it once and be patient for the loading dots to show up and Payment to be Posted.)

Now it will automatically redirect you to the Number Selection Screen where you can either select a brand new number or Port your current one in from your Current Provider.

Select your Province + City (for Area Code & Prefix), that is if you are choosing a new Phone Number.

Select your new Public Mobile Phone Number and press 'Continue' and your Subscription will be successfully Activated. Follow the next prompts that pop up to Program your new e-SIM without a QR Code. (Screenshots of my e-SIM Installation provided below.)

Tap on 'Allow' to install your new e-SIM. (DO NOT close the App until e-SIM has finished installing otherwise the install process may fail.)

In my case I have to Restart my phone to switch to Public Mobile, which is fine because as soon as its back on I can log back in and complete the next steps right from where I left off. Once restarted and powered back on complete the final steps below to finish your Account Setup.

Press 'Continue to Portal' and you'll now be signed into your Self-Serve Account on the Public Mobile App.

After complete and signed into your My Account go into 'My Profile' settings and update your Personal Details such as PIN, Voice-mail Password, Alternate Phone Number, Full Address, etc. (Follow Directions Below.)

Mods/Oracles: If there are any mistakes or things that need to be edited/removed from this post, please message me directly and ill update whatever needs to be. This thread took so long to make + perfect and it would be a shame to have it deleted for something minor.

Re: e-SIM Activation.

dust2dust — Thu, 20 Jul 2023 01:01:17 GMT

WOW! Absolutely fantasticly insanely great work! I might suggest adding warnings along the way of having to wait for all those dots and spinning circles and whatever to finish. No really actually finish. Don't hurry it, is what I mean. Great job.

Re: e-SIM Activation.

Priority — Thu, 20 Jul 2023 01:07:03 GMT

Yes, it is so important to be patient after tapping once. It did work, its just registering and loading so let it take its time for a smooth activation. if you tap 'Pay Now' twice you'll likely be charged twice because the system isn't as smart as us.

Re: e-SIM Activation.

Priority — Thu, 20 Jul 2023 01:07:41 GMT

I'll have a Physical SIM Guide soon as well in a few weeks.

Re: e-SIM Activation.

dust2dust — Thu, 20 Jul 2023 01:14:12 GMT

If even only just that one spot because of the money involved...wait for it...wait for it... And other screens where there seems to be nothing going on...wait for it...

Re: e-SIM Activation.

softech — Thu, 20 Jul 2023 01:16:23 GMT

Great work @Priority !!!!

Re: e-SIM Activation.

LitlLdy — Thu, 20 Jul 2023 05:10:24 GMT

@Priority , thank you for sharing this! It helps! Once the update to the app (from 2 days ago) shows up for Us it may work smoother/faster to! I appreciate that you took the time to show Us such detailed process!

Re: e-SIM Activation.

Priority — Thu, 27 Jul 2023 09:29:43 GMT

Update: here was the Welcome email I received from Public Mobile with the e-SIM QR Code. In my case I didn't use it since my e-SIM Installed Automatically, however a few have asked for a picture of the email.

Re: e-SIM Activation.

Grinch — Mon, 31 Jul 2023 19:56:46 GMT

Nice work @Priority

Re: e-SIM Activation.

Grinch — Mon, 31 Jul 2023 19:57:32 GMT

@Priority

Can you tag me if you put up the screen shots for a new account using a physical SIM card.

Thanks

Re: e-SIM Activation.

J_PM — Wed, 02 Aug 2023 15:25:47 GMT

@Priority Brilliant post! Very helpful to see each step of eSIM activation. Thank you!

Re: e-SIM Activation.

Virusman61 — Sat, 05 Aug 2023 20:49:46 GMT

Thanks for the detailed walk through.

Re: e-SIM Activation.

asmith11 — Tue, 08 Aug 2023 18:41:43 GMT

very detailed - excellent.

Re: e-SIM Activation.

sa7375 — Thu, 10 Aug 2023 18:40:37 GMT

@Priority 💓
Great step-by-step walk through for an eSIM sign up. Thanks for your time, effort and the exceptional quality of the write-up. And the fact that it was all voluntary, makes it even more impressive. Kudos!

Re: e-SIM Activation.

Priority — Thu, 10 Aug 2023 18:51:13 GMT

My pleasure. 🙏

There will be a Physical SIM Activation Walk-through soon and with that one I'll include the Port in Steps instead of selecting a new number. 😀

Re: e-SIM Activation.

Savage420 — Thu, 10 Aug 2023 19:06:26 GMT

Awesome man. I signed up for an e sim last night (first time ever) but didn't see this until now. I only had one small hiccup when both sims were activated but got it figured out.👌

Re: e-SIM Activation.

Nocall — Thu, 10 Aug 2023 20:02:53 GMT

Thanks for posting and glad it worked. But I had a lot of difficulty where it asks to confirm your identity. Many times, a code wasn't sent. I was on with Support till we finally resolved that step but never could get to the step where it says your phone is compatible with esim. That really should be step 1.

Also, don't remember any spinning wheels or icons saying to wait.

Re: e-SIM Activation.

Priority — Thu, 10 Aug 2023 20:14:50 GMT

That's a common issue, it often won't send the first time and you have to press 'Resend Code' for the first identity code to come through.

Re: e-SIM Activation.

sfy — Fri, 11 Aug 2023 12:57:42 GMT

@Priority FABULOUS. Was considering converting to eSIM but, as detailed as you've shown, seems too much aggro compared to standard sim. Especially as it can only be done with the app.

Re: e-SIM Activation.

Priority — Fri, 11 Aug 2023 15:51:08 GMT

It can also only be done for New Activations, therefore if you have en existing Account you won't he able to use e-SIM yet.. only physical SIM.