topic Emergency Alerts in Get Support

Emergency Alerts

Kurt2 — Wed, 19 Jul 2023 23:17:40 GMT

My wife and I have been on the Public Network for more than a year. She receives ALL the RCMP and Weather Alerts just fine …. However I have never received ANY ??? Why ??? We both have iPhones. Mine is an iPhone X —- iOS ver. 16.5.1 (c)

Re: Emergency Alerts

dust2dust — Wed, 19 Jul 2023 23:18:44 GMT

Is your phone set to LTE? Is there an option somewhere to turn off these alerts in an iphone?

Re: Emergency Alerts

Kurt2 — Wed, 19 Jul 2023 23:29:16 GMT

Not sure what LTE is ??? But ’Notifications’ are ‘ON’.

Re: Emergency Alerts

Handy1 — Wed, 19 Jul 2023 23:38:43 GMT

@Kurt2 This happened to me not long ago I put my network to 4G/LTE and reboot the phone and got the emergency alerts

Re: Emergency Alerts

sheytoon — Thu, 20 Jul 2023 01:45:30 GMT

If you disconnect from wifi, what does it say beside your signal bars?

Re: Emergency Alerts

softech — Thu, 20 Jul 2023 01:59:37 GMT

@Kurt2 wrote:
Not sure what LTE is ??? But ’Notifications’ are ‘ON’.

@Kurt2

LTE is the Network type, LTE=4G

On the top of the screen showing the signal bars, do you see it showing LTE or 4G or 5G or 3G or HSPA?

What brand and model is your phone?

Re: Emergency Alerts

sheytoon — Thu, 20 Jul 2023 02:03:41 GMT

@softech be careful, iPhone may show 4G for HSPA on Canadian networks.

Re: Emergency Alerts

softech — Thu, 20 Jul 2023 02:05:13 GMT

yes @sheytoon . And Samung's 4G is 3G, too 😞

Re: Emergency Alerts

dust2dust — Thu, 20 Jul 2023 02:11:48 GMT

@sheytoon- My Samsung says 4G when I turn on data. It shows nothing when calling other than the bars go up.

Re: Emergency Alerts

dust2dust — Thu, 20 Jul 2023 06:37:16 GMT

@Kurt2- Let's bring you back over here to your previous thread.
Go to settings, mobile data, mobile data options, voice & data - is this on 4G? If not, choose it.
Is there an option for 5G?

For the alerts - settings, notifications - all the way down - are there any toggles to turn on or off?

Re: Emergency Alerts

Phil_Adelphus — Thu, 20 Jul 2023 10:47:42 GMT

The emergency alerts in Canada cannot be opted out from and settings such as notifications are irrelevant. It's not like a text message. Your phone does have to be connected to LTE (data doesn't have to be on though). Even an old phone here that has no SIM but was turned on at the time got the recent tornado alert (to my surprise, I assume it has something to do with a no-sim phone still being able to call 911)! If the phone is on airplane you won't get them. There are more details here: https://www.telus.com/en/support/article/alert-ready-faq

Re: Emergency Alerts

Kurt2 — Thu, 16 Nov 2023 21:48:57 GMT

It still doesn’t work, but I think I have figured out why. …. 6 years ago we sold our house and I was able to keep my old landline number and transfer it to my (at the time) new Cell phone with Telus. We had that number for 35 - 40 years. After switching to a lower cost service (Public) I have been attempting to make the Government Alerts (missing kids/bad weather etc.) to work … but no luck. Apple Store tells me that it is a problem with the Provider.

Re: Emergency Alerts

Phil_Adelphus — Fri, 17 Nov 2023 00:28:59 GMT

@Kurt2 Today's test alert came through on my PM phone, and again on the spare phone with no sim. Did you answer the question about what phone do you have (sorry, yes you did).

Re: Emergency Alerts

Kurt2 — Fri, 17 Nov 2023 00:00:02 GMT

It’s a iPhone X …. Apple Store are telling me it’s a problem with the Provider …. But I can’t anyone to talk to. My wife also have an iPhone and similar 3G plan and she received it. I believe the problem is that my cell number used to be our old landline number for 35 - 40 years, but can’t find anyone to flip the switch on the big mother computer somewhere ???

Re: Emergency Alerts

hTideGnow — Fri, 17 Nov 2023 00:04:45 GMT

hi @Kurt2 chexk if you have 4G or 5G selected for network. For sure not to use 3G

Re: Emergency Alerts

Kurt2 — Fri, 17 Nov 2023 00:14:47 GMT

I hate to tell you, but it works perfectly on my wife’s iPhone and 3G network …. As I keep saying that’s NOT the problem.

Re: Emergency Alerts

Phil_Adelphus — Fri, 17 Nov 2023 00:57:13 GMT

@Kurt2 Being on a PM 3G plan doesn't necessarily mean you are on the 3G network. According to Alert Ready to receive the alerts the phone must be able to connect to LTE or 5G, see

https://support.alertready.ca/hc/en-us/articles/4405945993363-I-didn-t-receive-an-alert-how-do-I-know-my-device-is-compatible-to-receive-alerts-

In your phones, in Settings -> Cellular -> Cellular Data Options -> Voice and Data, what are you both set to there?

Re: Emergency Alerts

Kurt2 — Fri, 17 Nov 2023 01:57:36 GMT

Regrettably …. BOTH my wife and I was at home near 5G Wifi …. Her went off and mine did NOT. Again I need to talk to the person in charge of the “Big Computer in the sky” that decides what number is a Land line and what number is a Cell.

Re: Emergency Alerts

sheytoon — Fri, 17 Nov 2023 03:29:10 GMT

@Kurt2 it has nothing to do with the history of your phone number.

You need to confirm that your phone is on LTE.