topic Re: Request for number transfer in Get Support

Request for number transfer

Andrey2 — Wed, 19 Jul 2023 21:33:46 GMT

Hello, I’ve tried to transfer two numbers from Bell to PM. But I didn’t send the “yes” answer to Bell in message. Now Bell told me that PM should send them request again and they will send me massage for transfer again.
So question is how to ask PM to send to Bell transfer request again?
Thank you

Re: Request for number transfer

Handy1 — Wed, 19 Jul 2023 21:36:37 GMT

@Andrey2 There’s a number for live support they can help fix and restart port request for you . Will send you private message . As we not allowed to post it here . And get it fixed

Re: Request for number transfer

computergeek541 — Wed, 19 Jul 2023 21:36:11 GMT

@Andrey2 wrote:
Hello, I’ve tried to transfer two numbers from Bell to PM. But I didn’t send the “yes” answer to Bell in message. Now Bell told me that PM should send them request again and they will send me massage for transfer again.
So question is how to ask PM to send to Bell transfer request again?

Please open a ticket usinng the chatbot to ask for a Public Mobile customer support agent:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If the ticketing process returns an error message, send a private message to CS_Agent using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Request for number transfer

Meow — Wed, 19 Jul 2023 21:42:23 GMT

So @computergeek541, just repeating 'number transfer' through web page will not work? Customer has to contact agent?

Re: Request for number transfer

Andrey2 — Wed, 19 Jul 2023 21:44:52 GMT

Could you send the number again please I don’t see it

Re: Request for number transfer

Handy1 — Wed, 19 Jul 2023 21:45:54 GMT

@Andrey2 Sent already in you in box or use this link to it

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Request for number transfer

Meow — Wed, 19 Jul 2023 22:06:50 GMT

@Andrey2 wrote:
Could you send the number again please I don’t see it

Community page' Look top right: envelope should have a number of unread messages (1,2,3, etc.)

Re: Request for number transfer

Andrey2 — Wed, 19 Jul 2023 22:08:49 GMT

Found it ,thank you

Re: Request for number transfer

Priority — Wed, 19 Jul 2023 22:13:29 GMT

If you are able to sign into your Public account and go into the My Profile section, you'll see an option called Transfer Number. Click that and type your number, and follow all the steps to re initiate the Port Request yourself. It will let you do it as many times as you want if it keeps failing.

I just did two ports from Bell within the last hour, make sure when replying to the text message you reply 'YES' in all capitals, otherwise it won't recognize it as an answer and the port will expire. if you reply 'yes' it will not work since it's all lowercase. It's always been like this for Bell Ports.

Re: Request for number transfer

Andrey2 — Wed, 19 Jul 2023 22:49:03 GMT

Ok, thank you for your help