topic Re: Porting in Get Support

Porting

Eason — Wed, 19 Jul 2023 22:41:41 GMT

I just subscribed to PM today and ported my number. It's working for the most part, data, calling, texting, vm, but I can't seem to take phone calls. Any attempts to call will go straight to VM and I never receive the VM.

Please help.

Re: Porting

softech — Wed, 19 Jul 2023 22:42:17 GMT

@Eason

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls, wok then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Porting

Handy1 — Wed, 19 Jul 2023 22:45:03 GMT

@Eason That means ports not complete . Will send you number private message . To live support to get it fixed

Re: Porting

Priority — Wed, 19 Jul 2023 22:47:58 GMT

How long has it been since you replied 'Yes' to the Port Request message from your other Provider?

Re: Porting

Eason — Wed, 19 Jul 2023 22:48:52 GMT

It's almost 2 hours by now