topic Re: Password reset email - how long does it take to arrive in Get Support

Password reset email - how long does it take to arrive

rodb — Tue, 04 Jan 2022 20:15:34 GMT

i've been waiting 1/2 hour.

Re: Password reset email - how long does it take to arrive

imm1304 — Sat, 06 Jan 2018 19:09:44 GMT

The password reset email won't come anytime soon. The system is broken.

Send a private message to @CS_Agent and provide your public mobile phone number and PIN and one of the mods will help with resetting your password.

Re: Password reset email - how long does it take to arrive

Mr-Bump — Sat, 06 Jan 2018 21:50:06 GMT

This comes up a lot, hopefully there is a fix at least being worked on. I know PM is low priority for Telus, but not having a functional password reset is a bit silly in 2018.

Re: Password reset email - how long does it take to arrive

NDesai — Sat, 06 Jan 2018 23:45:38 GMT

@Mr-Bump wrote:
This comes up a lot, hopefully there is a fix at least being worked on. I know PM is low priority for Telus, but not having a functional password reset is a bit silly in 2018.

It sure is under the process to be fixed.

Re: Password reset email - how long does it take to arrive

mimmo — Sun, 07 Jan 2018 01:05:39 GMT

@NDesai wrote:
@Mr-Bump wrote:
This comes up a lot, hopefully there is a fix at least being worked on. I know PM is low priority for Telus, but not having a functional password reset is a bit silly in 2018.
It sure is under the process to be fixed.

eta sometime in 2020 is an optimistic estimate I think.

Re: Password reset email - how long does it take to arrive

Michael77 — Sun, 07 Jan 2018 04:48:08 GMT

I really hope Telus starts to put a little more money into PM to fix the glitches.

Re: Password reset email - how long does it take to arrive

mimmo — Sun, 07 Jan 2018 05:28:58 GMT

@Michael77 wrote:
I really hope Telus starts to put a little more money into PM to fix the glitches.

Me too, imagine how much more time moderators could allocate to customer fixing customer problems if the portal issues were fixed. I have now started calling them issues to give them a little more importance instead calling them bugs, glitches, quirks or whatever other nickname.. (not that it matters though bc it doesn't seem PM/Telus listens).