topic Re: Data still in Get Support

Data still

AR17 — Wed, 19 Jul 2023 10:47:50 GMT

Good morning,

what can I do if my data still, please advise. Thanks

Re: Data still

Handy1 — Wed, 19 Jul 2023 10:51:08 GMT

@AR17 Make sure you have data left like this

Try again incognito/private mode

And or lap top /computer

simply try refreshing the page to check data plan / mins / add ons

For most up to date account

if something’s is still wrong please submit ticket to support to investigate

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data still

Phil_Adelphus — Wed, 19 Jul 2023 10:52:09 GMT

Do you mean your data is not working at all?

Re: Data still

softech — Wed, 19 Jul 2023 10:58:58 GMT

@AR17

not able to use data?

make sure you still have data left. Login My account using Incognito mode to double check
try reboot your system
try changing to different network mode, Try all the different one 3G, 4G, 5G
if you are on Android, make sure you disable Data limiter

Re: Data still

AR17 — Wed, 19 Jul 2023 11:08:33 GMT

I bought extra Gb and almost gone for thre hours

Re: Data still

Handy1 — Wed, 19 Jul 2023 11:09:41 GMT

@AR17 Did you reboot phone after purchasing the data add on

Re: Data still

Phil_Adelphus — Wed, 19 Jul 2023 11:11:27 GMT

@AR17 do you mean your account still shows that you have data remaining but it is not working since three hours ago? If so perhaps there is an outage in your area. Or is your data amount now showing as 0?

Re: Data still

softech — Wed, 19 Jul 2023 11:15:30 GMT

@Phil_Adelphus

a high usage is this is usually from OS update cloud backup. Make sure you hand those disabled

Also, you are using Android? check the mobile data usage page on the phone and change the Start Billing Cycle on date to today or yesterday and you can tell how much data you actually used

Re: Data still

HALIMACS — Wed, 19 Jul 2023 11:19:58 GMT

@AR17

Are you sure you purchased data for use in Canada and perhaps did not accidentally purchase US roaming data?