topic Re: No Network, No SMS during SIM activation in Get Support

No Network, No SMS during SIM activation

Ajalad11 — Tue, 18 Jul 2023 21:56:58 GMT

Hello, I recently helped a friend to public mobile, we have activated the SIM, credit card debited with subscription but their is no Network on the phone (only SOS), we couldn't get SMS code for final activation, done all trouble shootings.

Re: No Network, No SMS during SIM activation

softech — Tue, 18 Jul 2023 19:37:45 GMT

@Ajalad11 did you try the sim in another phone?

no worry, it could be a sim provisioning issue. Easy fix for PM and you just need to engage them via messaging. here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you

Re: No Network, No SMS during SIM activation

Ajalad11 — Tue, 18 Jul 2023 19:42:58 GMT

@softech thanks for your response. We did try on 2 different phones but still not working and we have tried network settings.

Re: No Network, No SMS during SIM activation

softech — Tue, 18 Jul 2023 19:48:34 GMT

@Ajalad11 yes, then definitely a sim provisioning issue. please open pick up with support by messaging

Re: No Network, No SMS during SIM activation

Ajalad11 — Tue, 18 Jul 2023 19:55:22 GMT

@softech just submitted the request with details, hope they can act on it soon.