topic Re: Sign in loop in Get Support

Sign in loop

Tarapada1 — Tue, 18 Jul 2023 16:30:53 GMT

I put the new SIM into my phone and downloaded the PM app. I have signed in 10 times and it keeps showing me the sign-in screen on the app??

Re: Sign in loop

softech — Tue, 18 Jul 2023 16:35:05 GMT

@Tarapada1

new sim card, are you activating new account or just trying to link the newbsom card to an existing account and phone number?

Re: Sign in loop

Tarapada1 — Tue, 18 Jul 2023 16:39:48 GMT

new account - i still need to select a phone number...

Re: Sign in loop

Meow — Tue, 18 Jul 2023 17:24:39 GMT

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: Sign in loop

Tarapada1 — Tue, 18 Jul 2023 17:30:22 GMT

Hi Mayor Meow, can SIM activation be completed over computer? Instructions said to download app after installing SIM and to login...

Re: Sign in loop

Tarapada1 — Tue, 18 Jul 2023 17:33:05 GMT

and I did try incognito mode but it shows Complete Activation and always throws back to app login screen and remains there...

Re: Sign in loop

softech — Tue, 18 Jul 2023 17:35:23 GMT

@Tarapada1 sorry, no. the second half of the activation must be completed using the app. Sorry about that

Is there problem with you downloading the app? A workaround is to ask a friend to download and complete the activation for you. Once activated, he can remove the app and you can access everything using the browser

Re: Sign in loop

Tarapada1 — Tue, 18 Jul 2023 17:39:57 GMT

I installed the app and signed in. It opens a Chrome window for login. After completing login, it goes back to the app but remains on the sign-in screen. It keeps repeating like this dozens of times with no progress.

Then I signed in Incognito browser and it shows Continue Activation button which again does nothing...

Re: Sign in loop

Tarapada1 — Wed, 19 Jul 2023 00:38:03 GMT

Hi folks, so at what point do I get real help for this issue or a refund for an activation process that is not working? @CS_Agent