topic Re: subscription in Get Support

subscription

james-holding63 — Tue, 18 Jul 2023 16:20:58 GMT

Do you have an address on my order

Re: subscription

softech — Tue, 18 Jul 2023 16:40:42 GMT

they should. what are you try to do? have an invoice with your address?

Check My Account to see if they have your address in file. Go to profile page, click on the pencil beside your name to check and update the address

https://myaccount.publicmobile.ca/en/account/edit/account-info

Re: subscription

BKNS27 — Tue, 18 Jul 2023 16:46:13 GMT

@james-holding63

If you placed an order with your mailing address…I would assume so.

Re: subscription

james-holding63 — Tue, 18 Jul 2023 17:20:56 GMT

do you have an address where my Sim card is going to be shipped to

Re: subscription

dust2dust — Tue, 18 Jul 2023 17:24:33 GMT

We don't. We're just customers like you but here trying to help our fellow customers. How long has it been? Are you not able to go to a corporate store (see bottom of page for Pick up a SIM card) and pick one up?

Re: subscription

softech — Tue, 18 Jul 2023 17:26:11 GMT

@james-holding63

we are just customers here like you, but we are trying to help.

So, you have already placed the sim card order? if so, you have put in the address already. You can also check with support for order status

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

If you have not make an order with PM yet, I suggest you to buy from alternative sources for quicker turnaround

local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/bc/pick-up-SIM (call ahead to confirm availability )
Amazon.ca: https://www.amazon.ca/gp/product/B06X9ZGDWG/ (Free Prime next day shipping)
https://www.amazon.ca/dp/B07R6P5KBB/ (Free Non-Prime 7 days Shipping w/Amazon Tracking)