topic Re: Call not working in Get Support

Call not working

Renci — Tue, 18 Jul 2023 15:36:44 GMT

Hi there. My phone won’t let me call and the message is that I’ve used all my minutes. I have unlimited calling on my plan though. Can anyone help me?

Re: Call not working

dust2dust — Tue, 18 Jul 2023 15:39:57 GMT

Can you text in and out? Use cell data (not wifi)? That is, is your account active?

Re: Call not working

Hollister — Tue, 18 Jul 2023 15:40:46 GMT

@Renci

Try putting a 1 in front of the number. Also rebooting, reset network settings, reinstall SIM card.

Re: Call not working

Renci — Tue, 18 Jul 2023 15:59:56 GMT

Yes. Account is active and all paid up. No problem calling cells. Only landlines I’ve discovered.

Re: Call not working

dust2dust — Tue, 18 Jul 2023 16:03:15 GMT

We've seen another question saying they can't call landlines. Seems that requires talking to support.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437