topic Re: Setting up voicemail in Get Support

Setting up voicemail

Dolphin11 — Tue, 18 Jul 2023 02:55:29 GMT

Finally got my account set up, however I can't figure out the voicemail.

I clicked on initialize voicemail link and dialed my number, however I can't figure out how to choose my voicemail pin.

Help please what am I doing wrong?

Anonymous — Tue, 18 Jul 2023 03:22:48 GMT

Did you try logging into your PM account to reset your voicemail password?

Dolphin11 — Tue, 18 Jul 2023 03:33:00 GMT

Yes I did. I told me to click to initialize then dial my number. Not sure if I'm reading it wrong, as I can figure it out.

Anonymous — Tue, 18 Jul 2023 03:37:02 GMT

What happens when you dial your own number?

Did you try holding down 1 on your keypad.

softech — Tue, 18 Jul 2023 03:37:56 GMT

after you reset VM PIN on My Account, then press and hold 1 to call VM on your phone to complete the VM PIN reset with your phone

Dolphin11 — Tue, 18 Jul 2023 03:46:54 GMT

I didn't know I had to do that. I'll give it a try.

Dolphin11 — Tue, 18 Jul 2023 03:47:45 GMT

Can I do this from a landline or only using my cell phone?

Anonymous — Tue, 18 Jul 2023 03:50:41 GMT

Cellphone I believe.

softech — Tue, 18 Jul 2023 03:52:03 GMT

you can do it on both, probably easier from your own cell

Dolphin11 — Tue, 18 Jul 2023 03:53:06 GMT

Ok thanks I'll give it a try

Dolphin11 — Tue, 18 Jul 2023 04:12:43 GMT

Tried but couldn't figure it out. I'll have to try again in the morning.

dust2dust — Tue, 18 Jul 2023 05:27:51 GMT

Try dialing 1-778-580-4001 then enter your number then it might automate some processes from there. Then we can talk about setting the access number.