topic Re: Added data not shownig up on my account in Get Support

Added data not shownig up on my account

GriffinBell01 — Mon, 17 Jul 2023 19:45:47 GMT

I added data to my account and it is not showing up. The payment did go through on my bank card.

Re: Added data not shownig up on my account

Handy1 — Mon, 17 Jul 2023 19:46:33 GMT

@GriffinBell01 First try this

Try again incognito/private mode

And or lap top /computer

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info

Re: Added data not shownig up on my account

GriffinBell01 — Mon, 17 Jul 2023 19:50:01 GMT

Actually added it yesterday....still nothing.

Re: Added data not shownig up on my account

Handy1 — Mon, 17 Jul 2023 19:51:03 GMT

@GriffinBell01 Please submit ticket with support to get fixed

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Added data not shownig up on my account

dust2dust — Mon, 17 Jul 2023 19:52:14 GMT

Is this a roaming data add-on re-buy?

Re: Added data not shownig up on my account

softech — Mon, 17 Jul 2023 19:53:36 GMT

@GriffinBell01 just in case it is a browser cache issue, please login My Account once more using Incognito mode

Check the payment history and see what is it showing, and check if the correct data addon was purchased

https://myaccount.publicmobile.ca/en/account/payment/payment-history

Re: Added data not shownig up on my account

GriffinBell01 — Mon, 17 Jul 2023 19:55:10 GMT

no....just a regular 1GB add on

Re: Added data not shownig up on my account

dust2dust — Mon, 17 Jul 2023 20:01:50 GMT

Did you pay $15 or $20?

Re: Added data not shownig up on my account

GriffinBell01 — Mon, 17 Jul 2023 20:02:33 GMT

$15

Re: Added data not shownig up on my account

Handy1 — Mon, 17 Jul 2023 20:05:12 GMT

@GriffinBell01 Also note that data add on now expires after 30 days . And also know there’s a promo plan right now for 20GB for $39 that won’t expire . Might be worth a plan change for next renewal. If you but add ons often enough

Re: Added data not shownig up on my account

dust2dust — Mon, 17 Jul 2023 20:06:36 GMT

Do you have at least $15 in your balance? Can you check your phone to see if it quickly slammed down a gig of data since you bought it.

Re: Added data not shownig up on my account

GriffinBell01 — Mon, 17 Jul 2023 20:10:44 GMT

yes, payment went through on my cc, have the receipt, and it shows up in my purchases, however the data was never added to the account.

Re: Added data not shownig up on my account

GriffinBell01 — Mon, 17 Jul 2023 20:11:08 GMT

yes, have that in place right now.

Re: Added data not shownig up on my account

dust2dust — Mon, 17 Jul 2023 20:13:21 GMT

Yes, what? Do you still see the amount in your balance? Did you click on all the little spinner refresh icons as shown earlier?

Re: Added data not shownig up on my account

softech — Mon, 17 Jul 2023 20:13:41 GMT

@GriffinBell01 wrote:
yes, payment went through on my cc, have the receipt, and it shows up in my purchases, however the data was never added to the account.

@GriffinBell01

not showing up even you use Incognito mode to login?

Re: Added data not shownig up on my account

Handy1 — Mon, 17 Jul 2023 20:13:42 GMT

@GriffinBell01 Please submit ticket and have support investigate for you

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Added data not shownig up on my account

GriffinBell01 — Mon, 17 Jul 2023 20:16:07 GMT

nope