topic Re: Charged twice in Get Support

Charged twice

Traceface85 — Mon, 17 Jul 2023 20:00:47 GMT

How do I contact customer support to get a refund after being charged twice ?

Re: Charged twice

Handy1 — Mon, 17 Jul 2023 20:02:52 GMT

@Traceface85 First check credit card are both charges posted ? Or is one pending ? Pending one should fall off . Also check your my account for the difference in available funds . If nothing and you have in fact been charged twice please submit ticket with support for credit

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Charged twice

softech — Mon, 17 Jul 2023 20:14:40 GMT

@Traceface85

Where you see the double payments? Were they on the credit card or were they on the Payment History on My Acocunt (https://myaccount.publicmobile.ca/en/account/payment/payment-history ) ?

If you see them on your credit card, check if one of the charge is just a pending charge while only one of them is the posted charge

If they are on Payment history on My Account, please note that each renewal will show at least two transactions on payment history on My account. Only one entry shows actual PM charge, show how much PM charged your card and applied the amount to your Available Fund in My Account. The other entry, likely couple hours later on the same day, will be showing how PM uses the money from your Available fund in My Account for plan renewal.

Post us a screenshot of you have questions