topic Payment and service in Get Support

Payment and service

Rose19 — Mon, 17 Jul 2023 19:46:25 GMT

What is going on with PM??

Your portal isn't working.

I've been cut off even after being with you for years.

Can't pay with my card , same one for years.

Paid with a voucher. Still no phone!!!

I will be leaving.your service, Or non service.

Re: Payment and service

Handy1 — Mon, 17 Jul 2023 19:49:07 GMT

@Rose19 There’s a new ever safe ID that was introduced with system update . Try tapping resend code and you should get option to send it to email instead . If still no dice . Submit ticket with support to help you out

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment and service

softech — Mon, 17 Jul 2023 19:52:24 GMT

@Rose19 give PM another chance

For your login issue, what exact error you got? you cannot receive the 2FA? or something other errors?

Let's try to get you back the access to My Account first

If you cannot receive 2FA, try this

you can ask the code to send to email instead
On the screen it is expecting you to enter the code, click Resend code and then choose Send email

If issues persists, Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID

Reset your password to self service account. Once reset, sign in again with new password. Might be able to receive 2FA via email instead to gain access.
(!!!You will need to click Resend Code and then Send email to trigger the 2FA to email)
Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.

If none of those workarounds helps, please open ticket with support by direct message here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there