topic Re: transfer number in Get Support

transfer number

awesomepat2023 — Mon, 17 Jul 2023 17:20:45 GMT

I have transferred number from Fido to Public Mobile. My phone is showing my number from Fido. But I can only dial out and unable to receive number or text under Fido number. Can anyone explain what happened?

Re: transfer number

softech — Mon, 17 Jul 2023 17:24:06 GMT

@awesomepat2023

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls, wok then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: transfer number

dust2dust — Mon, 17 Jul 2023 17:24:24 GMT

Did you leave the Fido sim in a phone and confirm the text they would have sent? If it has been less than 90 minutes then do so and then confirm the text.

Re: transfer number

hTideGnow — Mon, 17 Jul 2023 17:24:46 GMT

HI @awesomepat2023

this is normal as your porting was stuck, not completed

I will message you the number to talk to support. Check your Community inbox

Re: transfer number

Handy1 — Mon, 17 Jul 2023 17:25:00 GMT

@awesomepat2023 There a number for live support that can help with the porting process . Will send you private message as we not allowed to here