topic Re: Community rewards are inaccurate in Get Support

Community rewards are inaccurate

Metal1967 — Mon, 17 Jul 2023 10:59:28 GMT

Someone didn’t receive their top 10% badge and reward, because I got it.. I used to be quite regularly participating but haven’t been for quite some time.. 3 (if that) posts got me the top 10% badge and reward.. I’ll keep the 5$ for being honest 😬 but the real top 10% member should get their recognition

Re: Community rewards are inaccurate

Handy1 — Mon, 17 Jul 2023 11:18:53 GMT

@Metal1967 I think the whole June community rewards are wrong . I posted about this on sat check it out

https://productioncommunity.publicmobile.ca/t5/The-Lounge/Community-rewards-and-badge/td-p/1017294

Re: Community rewards are inaccurate

Metal1967 — Mon, 17 Jul 2023 11:25:30 GMT

Read that but couldn’t post at the time…

Re: Community rewards are inaccurate

softech — Mon, 17 Jul 2023 12:36:29 GMT

You are an honest person @Metal1967 🙂

Yes, there seems to be something wrong with the rewards level this month. Let's hope PM can sort this out

Re: Community rewards are inaccurate

Boki — Mon, 17 Jul 2023 14:15:38 GMT

Can you actually see which customer got Badge?

How?

Re: Community rewards are inaccurate

Handy1 — Mon, 17 Jul 2023 14:17:06 GMT

@Boki On their profile . View badges earned

Re: Community rewards are inaccurate

J_PM — Mon, 17 Jul 2023 14:22:36 GMT

Thank you for sharing with Community @Metal1967 - we are taking this away to investigate the June Rewards file.

Re: Community rewards are inaccurate

LitlLdy — Mon, 17 Jul 2023 15:18:32 GMT

@Metal1967 , whoops! I did get mine! A lot of Us didn’t get them! That was good of you to post this! It must have been a shock to you! 😆

Re: Community rewards are inaccurate

Handy1 — Mon, 17 Jul 2023 15:20:08 GMT

@LitlLdy Did you just get a credit then from support . I see you don’t have your June badge

Re: Community rewards are inaccurate

LitlLdy — Mon, 17 Jul 2023 15:23:07 GMT

@Handy1 wrote:
@LitlLdy Did you just get a credit then from support . I see you don’t have your June badge

@Handy1 , nope! I thought I should have 5% ($10/points)! I didn’t get my badge, nor my points for paying my bill! His response back below!

“I checked the list for June Rewards and your username does not appear, hence there are no points applied. We will further investigate this coming week and will get back to you once I have some news.

Have a great Sunday!

Respectfully yours,
Silvio_M
CS_Agent”

Re: Community rewards are inaccurate

Handy1 — Mon, 17 Jul 2023 15:24:08 GMT

@LitlLdy !ok sorry that’s what I thought you had earlier mentioned .I’m still 44 hours and waiting for a reply

Re: Community rewards are inaccurate

LitlLdy — Mon, 17 Jul 2023 15:24:51 GMT

@Handy1 wrote:
@LitlLdy !ok sorry that’s what I thought you had earlier mentioned .I’m still 44 hours and waiting for a reply

@Handy1 , wow! That’s a long wait for a response back!

Re: Community rewards are inaccurate

Handy1 — Mon, 17 Jul 2023 15:26:41 GMT

@LitlLdy Longest I’ve ever had to wait . Hoping I hear back today soon and that’s after verifying my account already

Re: Community rewards are inaccurate

LitlLdy — Mon, 17 Jul 2023 15:31:05 GMT

@Handy1 , I sent J_PM a message for help. Hated bother her. She posted on your post “COMMUNITY REWARDS AND BADGE”

“@LitlLdy rest assured for anyone who did not receive a Community reward for June, please reach out to me or our Community agents directly and we will manually add your missing reward.

We're currently investigating a platform glitch that is causing some users to not appear fully on the platform - however we can still see how much you've support our Community so we can add rewards manually! “

Re: Community rewards are inaccurate

Handy1 — Mon, 17 Jul 2023 15:32:44 GMT

@LitlLdy I know I saw that and bravoed the post . A reply to you and @softech . Nothing to me directly and then another reply on this A+ members thread also ( @Metal1967 ) . So I’m confident it’s being worked out for us all

Re: Community rewards are inaccurate

LitlLdy — Mon, 17 Jul 2023 15:37:02 GMT

@Handy1 , ok. Sorry 😞. I wasn’t sure if you sent her a private message or not.

Re: Community rewards are inaccurate

Handy1 — Mon, 17 Jul 2023 15:39:59 GMT

@LitlLdy I did but only today when I seen first reply from her . To you and softech . Hoping I hear something back . Because the traditional way . Is making me anxious

Re: Community rewards are inaccurate

LitlLdy — Mon, 17 Jul 2023 15:45:27 GMT

@Handy1 wrote:
@LitlLdy I did but only today when I seen first reply from her . To you and softech . Hoping I hear something back . Because the traditional way . Is making me anxious

@Handy1 , good. I did after I clued in to her message on the post! I’m a little slow. Please update once you know more about yours. She confirmed mine in a response back to my private message after she checked it out.

Re: Community rewards are inaccurate

Handy1 — Mon, 17 Jul 2023 15:50:07 GMT

@LitlLdy Well she’s listening I haven’t heard anything but I just got my badge for June 😉

adding @LitlLdy you just got yours now too I see 😉

Re: Community rewards are inaccurate

LitlLdy — Mon, 17 Jul 2023 15:54:08 GMT

@Handy1 wrote:
@LitlLdy Well she’s listening I haven’t heard anything but I just got my badge for June 😉
adding @LitlLdy you just got yours now too I see 😉

@Handy1 , I looked for mine when you said you had gotten yours & yes me to! Yahhh! I received my points to! Thanks to J_PM for doing so!