topic Re: Data in Get Support

Data

js08 — Mon, 17 Jul 2023 15:28:46 GMT

I recently switched to public mobile. I have a plan that has 1GB of data but when I on my data on my phone it doesn't work. Pls help me.

Re: Data

BKNS27 — Mon, 17 Jul 2023 15:44:02 GMT

@js08

Login to your account and check to see if your account is Active and how much data is showing on your account. Double check to see if your Cellular Data is enabled.

If you replied to the text with YES with the old SIM in your phone within the 90 minute window confirming you are porting over to PM. Just reboot your phone by powering off then power back on.

If you missed replying to the text, you will need a CS_Agent to restart the porting process for you but leave the old SIM in your phone.

Re: Data

Mark613 — Mon, 17 Jul 2023 15:45:53 GMT

Please make sure you APN is sp.mb.com , and your mobile data is turned on.

Re: Data

dust2dust — Mon, 17 Jul 2023 15:46:41 GMT

Restart the phone and then use the reset network settings function in the phone. And yes of course turn on cell data. If still not then check the APN settings. Maybe provide images of what you have. Especially if an Android phone.