topic Re: Overcharged in Get Support

Overcharged

Mustafa3 — Mon, 17 Jul 2023 14:47:37 GMT

I have been charge twice monthly fees and can not hold customer service

Re: Overcharged

Handy1 — Mon, 17 Jul 2023 14:51:13 GMT

@Mustafa3 First check credit card and make sure one charge is not just pending . If both charges are posted and the difference is not in your my account in available funds please message support here

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Overcharged

Meow — Mon, 17 Jul 2023 15:00:17 GMT

It could be one payment is Pending. Confirm with your credit card company. Pending will go away in a day or two.

In case you still see 2 actual identical payments and nobody else is using your credit card contact agent:

To Contact CSA-agent: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Just type ‘ticket’ and follow prompts. Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.
If opening a ticket does not work very first time, contact agent directly: send a private message to the CSA - agent by clicking (Ctrl+) Here
Agent’s response is usually between 15 and 120 minutes with a ticket. Private messaging might take longer.
Watch for envelope in top right corner of Community page. It will show Number of unread emails.

Re: Overcharged

softech — Mon, 17 Jul 2023 15:04:21 GMT

@Mustafa3

Where you see the double payments? Were they on the credit card or were they on the Payment History on My Acocunt (https://myaccount.publicmobile.ca/en/account/payment/payment-history ) ?

If you see them on your credit card, check if one of the charge is just a pending charge while only one of them is the posted charge

If they are on Payment history on My Account, please note that each renewal will show at least two transactions on payment history on My account. Only one entry shows actual PM charge, show how much PM charged your card and applied the amount to your Available Fund in My Account. The other entry, likely couple hours later on the same day, will be showing how PM uses the money from your Available fund in My Account for plan renewal.

Post us a screenshot of you have questions

Re: Overcharged

Mark613 — Mon, 17 Jul 2023 15:48:16 GMT

Message to CS_Agents and ask for help.