topic @ Added add on by mistake in Get Support

@ Added add on by mistake

Happy10 — Mon, 17 Jul 2023 14:04:20 GMT

I added 3 GB data by mistake, I wanted to add 3GB US instead. Now I don’t know how to get reimbursed. I will never use it up, I don’t use up the data with the plan I am on. I tried contacting Customer Service but get an error code. Please help.

Re: @ Added add on by mistake

Handy1 — Mon, 17 Jul 2023 14:05:28 GMT

@Happy10 Submit ticket with support explain the issue and see if they can reverse this for you

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: @ Added add on by mistake

hairbag1 — Mon, 17 Jul 2023 14:06:44 GMT

@Happy10

you'll need to send a message to CSA for their help....

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: @ Added add on by mistake

dust2dust — Mon, 17 Jul 2023 14:07:06 GMT

While you're waiting for a reply, can you look at the add-on in your add-on list and tell us the red number of days for that add-on?

Re: @ Added add on by mistake

hTideGnow — Mon, 17 Jul 2023 14:38:57 GMT

HI @Happy10

you can try to submit a ticket with PM and ask them to change back to a different addon, they usually would help if it is early enough

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437