topic Re: *611 broken? in Get Support

*611 broken?

Ugh_So_Lame — Mon, 17 Jul 2023 05:11:03 GMT

I am getting a circuit bus, error message or the call just drops. is this normal. I have never experienced this before when calling a carrier to check balance or do self serve. I am calling from an hour north of Toronto, ON if that makes a difference.

Re: *611 broken?

dust2dust — Mon, 17 Jul 2023 05:20:43 GMT

Yes it would appear so. I'm in BC. Sometimes they shut everything down when they do some updates or maintenance.

Can't Login past Dashboard

Ugh_So_Lame — Mon, 17 Jul 2023 05:22:32 GMT

I can't seem to login past my dashboard, I get A1 forbidden. I am unable to self serve pay my account or have any type of access. My account lapsed 3 days ago apparently although I believed it to have sufficient funds and or points. Either way I can not access it to check a balance or make payment and on both my phones, no 611 either. Is there a system wide issue and I am just having bad timing?

How do I reach humans at this Public place or do a service ticket? I am a grandma, and not tech savvy... my apologies :^(

Re: Can't Login past Dashboard

Proxima — Mon, 17 Jul 2023 05:23:41 GMT

For maintenance, this is a regular occurrence around this time