topic Re: Activation problem in Get Support

Activation problem

TimJ — Mon, 17 Jul 2023 03:57:53 GMT

Any plan I select gives out an error message & under every plan in the details section of the plan. On the very bottom, it says "for Quebec Use Only.". but I'm from BC. Without proceeding with activation, I cannot log in to the account. It is almost 1 month from when it started.

Re: Activation problem

softech — Mon, 17 Jul 2023 04:05:16 GMT

@TimJ I suggest you to try to download the app and try setting up a different email for a new login and try again. Before you proceed, also make sure the region setting is set correctly to BC before you proceed to activate on the app

let us know how it goes

Re: Activation problem

dust2dust — Mon, 17 Jul 2023 04:11:04 GMT

It's good to see people reading details but that line is a footnote from a reference in the QC region to do with one regional plan only available in QC.

Re: Activation problem

TimJ — Mon, 17 Jul 2023 05:02:28 GMT

Well, I have only one email address, and now I cannot even log in because of the complete registration error. This is ridiculous, hands down...

Re: Activation problem

TimJ — Mon, 17 Jul 2023 05:07:34 GMT

I just tried the mobile app - the app is under maintenance.

Re: Activation problem

TimJ — Tue, 25 Jul 2023 21:02:50 GMT

Nothing work, useless suggestions. The problem persists since June. NO ACCESS to the account.

Re: Activation problem

TimJ — Tue, 25 Jul 2023 21:03:54 GMT

Is there any phone number to talk with support?