topic Re: Rewards in Get Support

Rewards

CrazyGnome — Mon, 17 Jul 2023 00:06:00 GMT

My referral reactivated their account but I didn't get my $1 off my bill. How come?

Re: Rewards

dust2dust — Mon, 17 Jul 2023 00:09:27 GMT

You don't get a dollar off your bill until renewal. You would see the additional dollar in your rewards area. Are you asking after your last renewal after that customer reactivated?

Re: Rewards

Handy1 — Mon, 17 Jul 2023 00:26:09 GMT

@CrazyGnome Are you in old rewards or new point system. when you check payment page on my account does it show there for next renewal like his

Re: Rewards

CrazyGnome — Mon, 17 Jul 2023 00:41:02 GMT

My friend couldn't afford his bill for a couple of months but paid up on Monday. My plan was supposed to renew on wednesday but I was $1 short.

Re: Rewards

FormosaWest1 — Mon, 17 Jul 2023 00:52:31 GMT

A Customer service admin can probably look into that for you, if you direct message them. Ive had cases where my referrala dropped off my account for no apprent reason, and contacting an admin via private message worked.

Re: Rewards

CrazyGnome — Mon, 17 Jul 2023 01:23:57 GMT

It comes off my bill. Lately I've been paying $12. But I thought this month would be $11?

Re: Rewards

softech — Mon, 17 Jul 2023 02:15:04 GMT

@CrazyGnome wrote:
My friend couldn't afford his bill for a couple of months but paid up on Monday. My plan was supposed to renew on wednesday but I was $1 short.

@CrazyGnome it probably off by a day or two

when your account renewed on Wed, PM actually already applied the friend referrals rewards amount on your account as Available Fund on Tue. Understand your friend renewed his on Monday, but probably it is too late for the system to prepare the friend rewards.

if you check your upcoming bill, does it show you having an extra $1 now ?