topic Re: Payment Voucher in Get Support

Payment Voucher

Comic_Con2024 — Sun, 16 Jul 2023 18:12:05 GMT

I can’t use my payment voucher on 611 call and online?

Thank

Re: Payment Voucher

Handy1 — Sun, 16 Jul 2023 18:18:07 GMT

@Comic_Con2024 Some vouchers purchased . Will need to wait 24 hours after you purchased it to load *611

Has it been 24 hours since you Purchased it

Re: Payment Voucher

dust2dust — Sun, 16 Jul 2023 18:18:01 GMT

Some vendors have an inexplicable delay in the vouchers becoming usable. Presumably they "settle" their pinpads or whatever overnight or something. Also, you only get a couple chances per hour. Wait another hour and try.

There are preferred voucher vendors that are immediate. There are also online options that are immediate.

Re: Payment Voucher

softech — Sun, 16 Jul 2023 18:28:17 GMT

@Comic_Con2024 where you got the voucher from? has it been over 24 hours?

Re: Payment Voucher

Comic_Con2024 — Sun, 16 Jul 2023 18:29:55 GMT

I made a lot of mistakes when I punched in my payment vouchers on 611 called and it will not go through. Online to

Re: Payment Voucher

Comic_Con2024 — Sun, 16 Jul 2023 18:35:23 GMT

I got my voucher from Circle K

Re: Payment Voucher

dust2dust — Sun, 16 Jul 2023 18:40:48 GMT

So yes if you were making multiple attempts then just wait the hour and be careful on typing it in and maybe it will work. I think it has been found that the multiple attempts counts for both 611 and the account. Not certain.

Re: Payment Voucher

softech — Sun, 16 Jul 2023 22:39:04 GMT

@Comic_Con2024 have you try again? worst case , message support and they can apply it for you:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there