topic Re: Help with Community Username issue in Get Support

Help with Community Username issue

FormosaWest1 — Sun, 16 Jul 2023 22:05:39 GMT

Hi there,

I was trying to make a post w in the community to ask a question. I was asked to 'pick a username' - I already had a user name "formosawest" however it told me that user name was already taken, and suggested 'formosawest1'

I took that username formosawest1 in order to get help with this issue.

I confirmed that formosawest is indeed my username, but it is somehow not associated with my account. When i send a private message from formosawest1 to formosawest i receve a message in my email that ive got a private message; however, when i try to log in to confirm it, there is an error message.

Can someone help me recover, and re-associate my username FormosaWest with my account. I dont know how this was dissassociated. I dont use community forms often, but have recently had a number of questions i would have liked to ask.

Thank you

Re: Help with Community Username issue

Handy1 — Sun, 16 Jul 2023 22:07:34 GMT

@FormosaWest1 You need to submit ticket with support to get your old community ID back

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Help with Community Username issue

softech — Sun, 16 Jul 2023 22:08:27 GMT

@FormosaWest1

important question is can your current login used to access My Account? if so, good and just a community if issue

it is a glitch with the update but support can fix it quickly. You just need to engage them via ticket here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Message them now and you could be with your old if before tomorrow:)

Re: Help with Community Username issue

FormosaWest1 — Sun, 16 Jul 2023 22:50:43 GMT

Yes, I am able to access "My Account"

When i click my email link to see my PM from Formosawest1, i log in as usual and get a "Page not found" error.

Thank you for your suggestion to contact a CS Agent. Ive copied this message to them via PM.

Cheers!