Can't activate esim

MikeB4 — Sun, 16 Jul 2023 20:02:58 GMT

trying to port my number over from Rogers. Got an text saying there is problem transferring the number. Phone gave an error that esim couldn't be activated. Please help!

Re: Can't activate esim

Handy1 — Sun, 16 Jul 2023 20:05:32 GMT

@MikeB4here how to get support

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't activate esim

softech — Sun, 16 Jul 2023 21:00:49 GMT

@MikeB4 you are dealing with 2 things here

1. porting issue. There is a number to call to talk to live support, you can provide them the correct info and they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

2. eSIM issue.

Did you get to the eSIM installation step? Either the app will ask for your permission to do it for you automatically, or you will get a QR code to install yourself.

If you missed the step, there is a QR code in your Welcome email. Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone

Once you installed the eSIM profile, (or If you got passed that step), try to reboot your phone once.

If it still does not connect and if you have any active sim on the phone , disable them (eSIM/Physica sim) or remove the physical sim. Then click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetoosh connections, but you just need to add them back after)

if it still does not work, please open ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

topic Can't activate esim in Get Support

Can't activate esim

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