topic Re: How do I even connect to a support agent? in Get Support

How do I even connect to a support agent?

NickVvvvvv — Sun, 16 Jul 2023 22:24:06 GMT

Hey,

Here is a problem:
I started a number transfer but my esim is not activating. When I try to sign in it sends me a code. To a number which I don't have now since my esim is not working and the number has been already transferred from my old provider.

I am trying to connect to an agent, but it's annoying just ridiculous endless loop.

How do I reach out to a human agent?

Re: How do I even connect to a support agent?

softech — Sun, 16 Jul 2023 17:58:35 GMT

@NickVvvvvv contact support to have them update the correct phone number to receive 2FA

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

and how about your activation and porting? can you makes calls or receive calls?

Re: How do I even connect to a support agent?

NickVvvvvv — Sun, 16 Jul 2023 18:07:07 GMT

Thanks. I cannot make or receive calls. I cannot received 2FA since I don't have a phone number now since it was transfered from old provided to public. So I cannot sign in to my account in any way.

Re: How do I even connect to a support agent?

PLawl — Sun, 16 Jul 2023 18:17:08 GMT

I had this issue before and was able to get the 2FA code through email after entering the wrong code / requesting re-send of the code a couple times. You could give this a try to get logged back in, then updating the EverSafe number on your profile.