topic Re: Public Mobile increased the amount charged to my credit card this billing cycle in Get Support

Resolved!

irishtoronto — Sun, 16 Jul 2023 18:18:38 GMT

This issue has now been resolved, thanks all!

Re: Public Mobile increased the amount charged to my credit card this billing cycle

Handy1 — Sun, 16 Jul 2023 17:39:13 GMT

@irishtoronto Was your account suspended had your had to reactivate . Or did auto pay work as it should and you were charged extra . Also is it possible your friend referral account have been suspended ? But you can ask support to investigate for you

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Public Mobile increased the amount charged to my credit card this billing cycle

hairbag1 — Sun, 16 Jul 2023 17:41:20 GMT

@irishtoronto

have you referred friends to PM that might have changed providers recently ?

Re: Public Mobile increased the amount charged to my credit card this billing cycle

irishtoronto — Sun, 16 Jul 2023 17:46:49 GMT

No. Auto pay worked as it should have and I was charged extra, my bill even quotes all of my reward dollars and when you minus those from the plan price it is less than what they charged me.

I have DM'd a CS_Agent so hopefully they will look into it soon.

Re: Public Mobile increased the amount charged to my credit card this billing cycle

irishtoronto — Sun, 16 Jul 2023 17:47:04 GMT

Re: Public Mobile increased the amount charged to my credit card this billing cycle

maximum_gato — Sun, 16 Jul 2023 17:50:50 GMT

@irishtoronto

Can you provide us with your 30 day and 90 day reward details? ( amounts)

Did you suspend via lost/stolen at all?

Did you change plans or perform an early renewal ?

Do your friend referral phone numbers listed add up to the same $$ amount on your rewards page? Have you monitored them at all in the 90 days previous to your recent renewal or on the day before your renewal?

Did you have autopay off at anytime? If so when?

Re: Public Mobile increased the amount charged to my credit card this billing cycle

irishtoronto — Sun, 16 Jul 2023 18:19:00 GMT

Re: Resolved!

DennyCrane — Sun, 16 Jul 2023 18:20:38 GMT

It's not overly helpful to others who may experience a similar issue to now have the thread content scrubbed. And for those customers who offered assistance, it would be nice to know what the solution ended up being. Care to share?

Re: Resolved!

Boki — Sun, 16 Jul 2023 20:43:17 GMT

@irishtoronto wrote:
This issue has now been resolved, thanks all!

FANTASTIC!

I wish MY issues are resolved too since I have no clue what are they...

Re: Resolved!

maximum_gato — Mon, 24 Jul 2023 22:03:08 GMT

@DennyCrane

Missing rewards as I recall?