topic Re: Service not active after port in Get Support

Service not active after port

Addydarsh — Sun, 16 Jul 2023 17:02:22 GMT

I ported to Public Mobile yesterday and using esim on iphone 11 pro. They say that the service is active but I can’t make or receive any calls, nor can I use internet. I’m stuck with this. I restarted more than 10 times and also reset network settings. Nothing helped. Is there anything else I can do. I have already wasted so many hours of my time.

Re: Service not active after port

Handy1 — Sun, 16 Jul 2023 17:09:26 GMT

@Addydarsh Sounds like you need support to re provision the sim for you . Here’s how to submit ticket

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Service not active after port

Chalupa_Batman — Sun, 16 Jul 2023 17:21:07 GMT

Are you using the same phone as the previous service provider? If so, you may not have received their text asking about porting your number. If you have another phone, you may wish to put your old service providers SIM card into it and wait for that text to approve the port.

Re: Service not active after port

Addydarsh — Sun, 16 Jul 2023 17:22:26 GMT

I already approved the port. The old service is already canceled.