topic Re: Plan Change. in Get Support

Plan Change.

Priority — Sat, 15 Jul 2023 19:40:23 GMT

What happens if Payment doesn't go through on your renewal date when you have a Change of Subscription automatically taking place?

When you update your payment method or add a voucher, will it automatically continue to renew the Upcoming Subscription on it's own still?

Re: Plan Change.

Handy1 — Sat, 15 Jul 2023 19:47:25 GMT

@Priority It most likely will revert to the old plan . But when switching up in price (higher priced plan) it’s good practice to top up the account . To have enough funds to cover that changed plan on renewal . Then it’s should be good after that . Just sometimes when going to a higher priced plan auto pay can fail thinking it’s over charge

Re: Plan Change.

Priority — Sat, 15 Jul 2023 19:49:29 GMT

What if you scheduled your plan to change to a 'Promotional' one, it doesn't and renews your old one with the Promo Plan you wanted no longer being available?

With a screenshot, would CSA be able to manually change the Plan from the backend?

Re: Plan Change.

Handy1 — Sat, 15 Jul 2023 19:51:40 GMT

@Priority Yes it’s good ideal also to take screen shots of the plan change and the upcoming payment also as proof this is typically suffice . But have seen some not get it honoured . But I believe the majority are

Re: Plan Change.

dust2dust — Sat, 15 Jul 2023 20:19:43 GMT

Just don't risk a failure. Make sure there's going to be enough balance to pay the new plan cost. Use the screenshots as proof that you did schedule the change.

Re: Plan Change.

wetcoaster — Sun, 16 Jul 2023 17:20:44 GMT

Late to the party...

This is from an account we scheduled the plan change and then let lapse payment on purpose. From another recent account re-activation after putting in suspesion, as soon as enough funds are added, the plan currently in the subscription banner (in this case the 90day/90GB) will become active again.

I have not tried a plan change out of suspension, though.

Obviously there can still be YMMV around here? So any actions taken based on this post are at your own risk.

Re: Plan Change.

Priority — Sun, 16 Jul 2023 21:37:46 GMT

I also seen what happens yesterday as a Referrals account which was scheduled for Plan Change had a failed payment, when signing in it said his current plan was the one we had scheduled the change for and when we made payment the new plan was working.

I think we are on the right track.

Re: Plan Change.

wetcoaster — Tue, 18 Jul 2023 17:18:02 GMT

@Priority wrote:
I also seen what happens yesterday as a Referrals account which was scheduled for Plan Change had a failed payment, when signing in it said his current plan was the one we had scheduled the change for and when we made payment the new plan was working.
I think we are on the right track.

So, if you knew already, why waste people's time??

I guess I know the answer, but hey...

Re: Plan Change.

Priority — Thu, 10 Aug 2023 09:17:02 GMT

I didn't know, I had only thought.

The Community members here helped confirm this. 👍