topic new user in Get Support

new user

Renée — Tue, 04 Jan 2022 20:14:58 GMT

I am able to make outgoing calls with my phone, but when I try to call it, I receive the message that my call cannot be completed as dialed.

Re: new user

imm1304 — Fri, 05 Jan 2018 01:32:25 GMT

Hi @Renée!

Welcome abaord

Did you transfer your number from another carrier? If yes, it usually takes around half hour upto couple of hours before the incoming calls and texts start working.

Reboot your phone and test again. You should also receive a confirmation sms when the number port is complete.

Re: new user

PJC — Fri, 05 Jan 2018 00:45:36 GMT

And if the problem still persists after 3-4 hours, it might be because something went wrong with the porting of your number. If that is the case, you will have to send a message to the moderators for them to take a look at your account.

Use this link to send a message to the moderators explaining your situation, and account details:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437