topic Error transferring phone number in Get Support

Error transferring phone number

Addydarsh — Sat, 15 Jul 2023 22:11:17 GMT

I got a new subscription and I got a message that ESN was incorrect. What do I do? I am not able to contact anyone at public mobile.

Re: Error transferring phone number

HALIMACS — Sat, 15 Jul 2023 22:33:29 GMT

@Addydarsh

there is a number to reach porting support team.

Call them and provide the account number of your old provider instead

I will send you the porting team number via Community inbox.

Re: Error transferring phone number

computergeek541 — Sat, 15 Jul 2023 22:33:30 GMT

@Addydarsh wrote:
I got a new subscription and I got a message that ESN was incorrect. What do I do? I am not able to contact anyone at public mobile.

This means that number porting has failed. It's not acutally the ESN that was inocrrect. It's thej IMEI that would have ben given that wasnt' right. You'll need to contact CS_Agent that get that corrected.