topic Re: Same verification number on 2 accounts. in Get Support

Same verification number on 2 accounts.

Kalli — Sat, 15 Jul 2023 21:33:30 GMT

I have A Telus cell and 2 Public Mobility cells. One for my husband and the other fur my sister in a care home. I manage both accounts. Until this new security fiasco, I was able to have my Telus cell as the contact/verification number. Now it will only allow it on one number. Is there a way if changing this? As she is on another town it makes it difficult out and she is not able to manage it herself.

thank you

Re: Same verification number on 2 accounts.

softech — Sat, 15 Jul 2023 21:38:35 GMT

@Kalli

Have you login to My Account since EverSafe was introduced?

If you have already created an EverSafe id, you can ask the code to send to email instead
On the screen it is expecting you to enter the code, click Resend code and then choose Send email

If you have not created an EverSafe id yet, you won't be able complete the part to link your My Account with the EverSafe ID, that needs a working phone with a working PM sim using SMS. (Sending the code to email would not be a choice until EverSafe id is fully setup)

Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID

Reset your password to self service account. Once reset, sign in again with new password. Might be able to receive 2FA via email instead to gain access.
(!!!You will need to click Resend Code and then Send email to trigger the 2FA to email)
Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.

If none of those workarounds helps, please open ticket with support by direct message here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Same verification number on 2 accounts.

hTideGnow — Sat, 15 Jul 2023 21:37:47 GMT

hi @Kalli

try click resend code and see if you are given an option for email

if you don't see it , submit ticket to CS agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Same verification number on 2 accounts.

esjliv — Sat, 15 Jul 2023 21:59:08 GMT

@Kalli - you can still manage their accounts. Enter your phone number in the 2fa verification under the Profile section of their My Accounts Under Manage EverSafe ID. This way at least you will get their verification on your device.

EDIT, unless you meant you cannot enter your number in BOTH their accounts? If so, I misunderstood that.

Re: Same verification number on 2 accounts.

Kalli — Sat, 15 Jul 2023 23:10:39 GMT

Yes, I was wanting it on both but thank you.

Re: Same verification number on 2 accounts.

Kalli — Sat, 15 Jul 2023 23:16:22 GMT

OMG that WORKED! Thank you! I never thought if asking it to resend as I did not want to bother her again. I’m sure even the one text confuses her. This works. I am very grateful. Thank you

Re: Same verification number on 2 accounts.

Kalli — Sat, 15 Jul 2023 23:19:30 GMT

The Resend worked as then I could use my email. It’s a workaround I can live with.

I have created an eversafe id, that’s a whole ‘nuther issue. It seems I have to re register each time as it says my name was already used, so I re register with a different spelling each time, then ask them to merge them into one account. Hoping they’ve worked that big out.

thank you for you help. Appreciated!