topic Re: Esim in Get Support

Esim

JerLesage — Sat, 15 Jul 2023 20:36:42 GMT

I’m new and eSim is not working. My phone says sos only no sim

Re: Esim

Handy1 — Sat, 15 Jul 2023 20:38:51 GMT

@JerLesage .first try rebooting the phone or reset network settings if still no dice get support to help reset your account ( re provision sim )

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Esim

dust2dust — Sat, 15 Jul 2023 20:40:10 GMT

Does your phone have esim capability?

Re: Esim

JerLesage — Sat, 15 Jul 2023 20:42:31 GMT

Yes I just rebooted my iPhone still nothing

Re: Esim

softech — Sat, 15 Jul 2023 20:47:05 GMT

@JerLesage

you activated a new Account with eSIM?

Did you get to the eSIM installation step? Either the app will ask for your permission to do it for you automatically, or you will get a QR code to install yourself.

If you missed the step, there is a QR code in your Welcome email. Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone

Once you installed the eSIM profile, (or If you got passed that step), try to reboot your phone once.

If it still does not connect and if you have any active sim on the phone , disable them (eSIM/Physica sim) or remove the physical sim. Then click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetoosh connections, but you just need to add them back after)

if it still does not work, please open ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Esim

LitlLdy — Sat, 15 Jul 2023 20:58:05 GMT

@JerLesage wrote:
Yes I just rebooted my iPhone still nothing

@JerLesage , have you tried resetting network settings to see if they helps? When I have network issues with my iPhone sometimes resetting network settings help.

Re: Esim

hTideGnow — Sat, 15 Jul 2023 21:09:32 GMT

hi @JerLesage

you installed the esim and set as active?

try Reset All Networks

Re: Esim

JerLesage — Sat, 15 Jul 2023 21:10:40 GMT

I reset network and still nothing

Re: Esim

JerLesage — Sat, 15 Jul 2023 21:16:09 GMT

QR code won’t work

Re: Esim

hTideGnow — Sat, 15 Jul 2023 21:17:39 GMT

Hi @JerLesage so it was not installed?

submit a ticket with agent to get a new working qr code

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Esim

JerLesage — Sat, 15 Jul 2023 21:18:03 GMT

QR code didn’t work

Re: Esim

LitlLdy — Sat, 15 Jul 2023 21:26:26 GMT

@JerLesage wrote:
QR code won’t work

oh, well that makes sense then why our suggestions aren’t helping! The eSIM isn’t installed to make the phone service work!