topic Re: US talk and data purchasing not working in Get Support

US talk and data purchasing not working

Stephaniemtl — Sat, 15 Jul 2023 19:20:24 GMT

Hi,

About two weeks ago I purchased the US roaming talk/text/data. It all worked perfectly. Today I have to repurchase it because it's been 15 days and the options have ended.

PM charged my credit card and the funds show in my account. I even downloaded the receipt. But the options are not working. I logged in my account and the funds show as available but not the add-ons. I tried repurchasing with the available funds, it gives me a successful message everytime but it still does not get loaded onto my account. It's like it's on a loop. Thank you.

Re: US talk and data purchasing not working

dust2dust — Sat, 15 Jul 2023 19:22:51 GMT

Are the old ones still showing and do they say 0/15 days? If so then you need to wait for them to drop or ask support to re-buy the add-ons for you.

Adding - a slightly more expensive option would be to buy the talk/text and a separate data bucket.

Re: US talk and data purchasing not working

Handy1 — Sat, 15 Jul 2023 19:22:46 GMT

@Stephaniemtl To rebuy very same US add on you need to wait 24 hours after 15 days end or choose a different US roaming package . But if you message support they can apply the same US add on for you right away

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: US talk and data purchasing not working

Stephaniemtl — Sat, 15 Jul 2023 19:23:32 GMT

Yes, they are still showing exactly like you said. How to I get in touch with support? Every time I try the live chat, I'm in the queue and then get dropped. Thanks.

Re: US talk and data purchasing not working

dust2dust — Sat, 15 Jul 2023 19:27:45 GMT

As above from the other member. The live chat is for sign ups.