topic Re: porting an old number but have a temporary number in Get Support

porting an old number but have a temporary number

jenno — Sun, 16 Jul 2023 22:29:10 GMT

Hi! I switched three numbers last month from Bell to PM. I assumed all went well, until I got a final bill from Bell and my son's number is still active. He received a text from PM yesterday assigning him a temporary number. I would like to port the old number, not sure how to do that with his temporary number.

Please advise and thanks in advance for your help!

Re: porting an old number but have a temporary number

dust2dust — Sat, 15 Jul 2023 18:06:59 GMT

Log in to that account and use the transfer number function. Put the old sim back in a phone and confirm the transfer text.

Re: porting an old number but have a temporary number

Handy1 — Sat, 15 Jul 2023 18:08:46 GMT

@jenno In your my account profile page like this notice first red circle in pic below . says transfer number

Change # on profile tabs

Re: porting an old number but have a temporary number

Yummy — Sat, 15 Jul 2023 18:15:39 GMT

Just log in to account, click on Profile and do Transfer Phone Number. Follow prompts/screens.

KEEP Bell's SIM in a phone, reply YES within 90 minutes of receiving SMS from Bell.

Re: porting an old number but have a temporary number

jenno — Sat, 15 Jul 2023 18:26:27 GMT

Thank you. We don't have the bell Sim cards. I Just tried submitting a ticket and I can't do that either.

Re: porting an old number but have a temporary number

jenno — Sat, 15 Jul 2023 18:26:55 GMT

Thanks I will give this a try.

Re: porting an old number but have a temporary number

Handy1 — Sat, 15 Jul 2023 18:27:37 GMT

@jenno The bell account needs to be active to port the number . But here’s how to get support

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: porting an old number but have a temporary number

Handy1 — Sat, 15 Jul 2023 18:30:50 GMT

@jenno There’s a number for live support will send you it private message as we not allowed to here and maybe they can do it verbally with bell for you

Re: porting an old number but have a temporary number

jenno — Sat, 15 Jul 2023 19:13:43 GMT

Thank you so much!