topic Re: Two Tier Authentication in Get Support

Two Tier Authentication

cprnicus — Wed, 17 Jan 2024 16:51:09 GMT

I keep opting out of this two tier every time I sign in to my account, yet the system never seems to "remember this device". Why?

Re: Two Tier Authentication

Handy1 — Sat, 15 Jul 2023 18:01:25 GMT

@cprnicus It’s just the new ever stupid (safeID) and no way to disable it it like before unfortunately . Periodically you will have to enter code sent . Just to verify

Re: Two Tier Authentication

dust2dust — Sat, 15 Jul 2023 18:03:49 GMT

If you clear web data when you exit the browser or are not even storing data (if you can choose not to) or using incognito then you will need to do the code each time. If you log out and then don't close the browser then it will remember you if you log in again.

Re: Two Tier Authentication

cprnicus — Sat, 15 Jul 2023 18:05:28 GMT

Periodically? 🤣 Try EVERY freaking time! Tell us Telus .. why do you keep breaking what doesn't need fixing?

Re: Two Tier Authentication

Yummy — Sat, 15 Jul 2023 18:08:29 GMT

Don't clean your browse's history/cookies.

Every time you use 'new' and 'clean' browser you will get 2FA. I tried incognito mode and immediately got 2FA as part of log in.
Another major PITA is session expiry time. It used to be YOU can decide regarding session expiry time, now as soon as I am away for 1h or so have to log in back again.

Really! Let ME worry about my security, I do not need nanny at every corner on Internet.

Re: Two Tier Authentication

Handy1 — Sat, 15 Jul 2023 18:07:04 GMT

@cprnicus It remembers me most times on web but the app I need code every freaking time too 😝

Re: Two Tier Authentication

dust2dust — Sat, 15 Jul 2023 18:09:14 GMT

@Handy1- Remember that the app often shells out to your default browser. Maybe you have some settings set that don't remember things.

Re: Two Tier Authentication

Handy1 — Sat, 15 Jul 2023 18:11:14 GMT

@dust2dust Good point will check that out . I just except it being a iPhone issue on app

Re: Two Tier Authentication

Priority — Sat, 15 Jul 2023 18:54:46 GMT

I have the same issues almost everytime.. it can never seem to remember me. I posted about this on Thursday.

So frustrating.