topic Re: eSim activation in Get Support

eSim activation

Summer2023 — Sat, 15 Jul 2023 16:35:11 GMT

Hi! I don’t receive text messages on my new sSim number

Re: eSim activation

softech — Sat, 15 Jul 2023 16:36:54 GMT

@Summer2023 you won't receive a text for your new eSIM number

Did you get to the eSIM installation step? Either the app will ask for your permission to do it for you automatically, or you will get a QR code to install yourself.

If you missed the step, there is a QR code in your Welcome email. Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone

Once you installed the eSIM profile, (or If you got passed that step), try to reboot your phone once.

If it still does not connect and if you have any active sim on the phone , disable them (eSIM/Physica sim) or remove the physical sim. Then click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetoosh connections, but you just need to add them back after)

if it still does not work, please open ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: eSim activation

Handy1 — Sat, 15 Jul 2023 16:37:14 GMT

@Summer2023 Have you tried rebooting the phone or reset network settings ? If still no dice . Please contact support to help

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: eSim activation

BKNS27 — Sat, 15 Jul 2023 16:58:48 GMT

@Summer2023

You should have gotten an email with the QR code for the eSIM not a text so check your emails.