topic Re: No unlimited data plan? in Get Support

No unlimited data plan?

Blazin — Sat, 15 Jul 2023 16:03:21 GMT

I want to change my plan to unlimited data but either it won't let me or public mobile don't have this kinda plan I can switch too

Re: No unlimited data plan?

Yummy — Sat, 15 Jul 2023 16:05:54 GMT

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

PM does have 'unlimited' data (with reduced speed after plan limit). One of the plans is 5G/$65.

Re: No unlimited data plan?

softech — Sat, 15 Jul 2023 16:04:48 GMT

@Blazin The 5G plans are "unlimited". it has limited data bucket on 5G, once you used up the data, you can continue using the data at throttled speed of 512kbps

Re: No unlimited data plan?

Blazin — Sat, 15 Jul 2023 16:06:37 GMT

I seen the 5g plan but it says I got to start a new account to get it an new Sim card

Re: No unlimited data plan?

hTideGnow — Sat, 15 Jul 2023 16:07:01 GMT

Hi @Blazin

the current $65 plan of 50GB is unlimited.. After 50GB used, the data will be 512Kbps

Re: No unlimited data plan?

softech — Sat, 15 Jul 2023 16:09:22 GMT

@Blazin you are existing subscribers?

then just login My Account, click Change Subscriptions on the top right

(Please note that the screenshot below was showing a different plan)

https://myaccount.publicmobile.ca/en/account/plan/change-plan

Re: No unlimited data plan?

Blazin — Sat, 15 Jul 2023 16:09:33 GMT

It won't allow me to change subscription says I need new account an Sim card

Re: No unlimited data plan?

Blazin — Sat, 15 Jul 2023 16:11:02 GMT

When I do that it only shows 4g no 5g

Re: No unlimited data plan?

Yummy — Sat, 15 Jul 2023 16:11:04 GMT

@Blazin wrote:
It won't allow me to change subscription says I need new account an Sim card

Where do you see that. I just checked and I did not find any reference to NEW account nor NEW SIM? For existing customers upgrading plans...

Re: No unlimited data plan?

hTideGnow — Sat, 15 Jul 2023 16:15:09 GMT

HI @Blazin

can you login My Account?

It is on Change Subscription page

Re: No unlimited data plan?

softech — Sat, 15 Jul 2023 16:15:12 GMT

@Blazin wrote:
When I do that it only shows 4g no 5g

@Blazin you are talking about your phone?

you can still use the 5G plan on a 4G phone. Make sure you phone is selected with 4G or LTE network. Your data speed might would not be 250Mbps , but will still be higher than the capped speed of the 4G speed plan of 100Mbps, maybe close to 150Mpbs

Re: No unlimited data plan?

Blazin — Sat, 15 Jul 2023 16:16:38 GMT

I got to change subscription an only shows 4g

Re: No unlimited data plan?

Blazin — Sat, 15 Jul 2023 16:17:09 GMT

I got to change subscription an only get 4g don't show 5g

Re: No unlimited data plan?

hairbag1 — Sat, 15 Jul 2023 16:23:11 GMT

@Blazin

please try logging in to your account on a laptop. See if that opens up a whole new vista for you.

Re: No unlimited data plan?

Blazin — Sat, 15 Jul 2023 16:25:28 GMT

I only have a phone nothing else