topic Re: Trouble calling one number in Get Support

Trouble calling one number

DJ9 — Sat, 15 Jul 2023 05:59:22 GMT

When I phone one particular number, the call does not go through. It beeps 3 times and disconnects. It doesn’t even ring. Every other incoming and outgoing call seems to be fine. People can call me from that number, but I cannot call them. Why is that?

Re: Trouble calling one number

Priority — Sat, 15 Jul 2023 09:04:35 GMT

That might be an issue on the other end considering you aren't able to call them.

Do they have other people experiencing the same thing when calling that number or is it just you?

Re: Trouble calling one number

HALIMACS — Sat, 15 Jul 2023 11:14:32 GMT

@DJ9

To exclude the issue being one with your service, ask a friend to call the number from their device (preferably a friend who is on the public mobile network), to see if they get the same result.

Re: Trouble calling one number

DJ9 — Sat, 15 Jul 2023 15:49:26 GMT

Everyone else seems to get through just fine. I even had another Public customer call and it goes through fine. I was able to call from this phone until I switched to Public one week ago.