topic I bought the wrong add-on in Get Support

I bought the wrong add-on

mandadc08 — Sat, 15 Jul 2023 14:54:00 GMT

I bought the wrong add-on. I wasn't aware that data now expires after 30 days. In this case, I'd only need to buy 200 mb. Can it please be refunded or adjusted? I can add the 200 mb if that is easier. Thank you in advance.

Re: I bought the wrong add-on

Handy1 — Sat, 15 Jul 2023 14:56:31 GMT

@mandadc08 If you just did it by accident and not used any of it please message support to see if they willing to reverse it for you

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I bought the wrong add-on

softech — Sat, 15 Jul 2023 14:57:04 GMT

@mandadc08

PM is prepaid provider and usually do not provide refund

but if it is an honest mistake, PM support usually can reverse the transaction and put the money back to your My Account, you can then use the money to re-buy 200MB data yourself.

Please open ticket by messaging them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there