topic SIM Ordered July 1st, still no arrival in Get Support

SIM Ordered July 1st, still no arrival

Xeth — Sat, 15 Jul 2023 11:00:13 GMT

Looking to get some help with this, I ordered a SIM card + 1 GB Data plan on July 1st, I got an email stating payment was complete, SIM would ship out within 2 days (I understand the holiday); when coming here to inquire about it, it asked for an order number which doesn't exist in the only email I have from Public Mobile.

It's now July 15th with no SIM card and no emails.

Re: SIM Ordered July 1st, still no arrival

Handy1 — Sat, 15 Jul 2023 11:06:15 GMT

@Xeth

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up .otherwise reach out to support for a status up date for when it shipped and when you can expect

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM Ordered July 1st, still no arrival

Mark613 — Sat, 15 Jul 2023 11:37:52 GMT

It's normal considering it's free shipping ( canadapost letter ). And canadapost doesn't work in holidays and weekends. 3 calendar weeks and you should get it.