topic Re: Cannot transfer number in Get Support

Cannot transfer number

Steve133 — Sat, 15 Jul 2023 00:13:54 GMT

I subscribed to a monthly plan. I received a sim card. I installed the sim card and downloaded the app.

The app does not let me transfer my number. The button is there but there is no response.

When I try to activate from my account on my pc webpage, it just keeps sending me to the activation page, which then generates an error.

Any help appreciated.

Re: Cannot transfer number

Handy1 — Sat, 15 Jul 2023 00:21:16 GMT

@Steve133 You can do it after you activate on a temp PM number also like this in my account . Notice under first red. Circle in pic stats transfer number

Change # on profile tabs

Re: Cannot transfer number

esjliv — Sat, 15 Jul 2023 00:23:43 GMT

@Steve133 - did you subscribe with a temporary number before you received the sim card? If so, choose the option that you already have a plan.

Then you can request the transfer of your number through your My Account.

To help activate maybe they can help you here - click this link to use the: Public Mobile Online Activation Assistance

Re: Cannot transfer number

dust2dust — Sat, 15 Jul 2023 00:24:40 GMT

Maybe while you're wondering about all this, try this to see if you can transfer the number

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

Re: Cannot transfer number

Steve133 — Sat, 15 Jul 2023 00:28:16 GMT

Unfortunately I don't have a temporary number and I don't get an option for one.

Thanks, I'll try that link during office hours. 🙂

Re: Cannot transfer number

Steve133 — Sat, 15 Jul 2023 00:31:34 GMT

OK, I just don't want to mess things up further.

I get to a page where there is a button to transfer, but it doesn't work. Below there is an option to select a # and choose from province, city, available #s etc.

So do I choose one of those numbers and then go back do a transfer? (sorry, I've never transferred a # before.)

Thanks.

Re: Cannot transfer number

Handy1 — Sat, 15 Jul 2023 00:41:34 GMT

@Steve133 You should be able to do it in activation . But you can always do it afterwards like in my pic . And it’s way I ideally just do it to make sure services work before porting my number into it

Re: Cannot transfer number

Steve133 — Sat, 15 Jul 2023 00:58:42 GMT

Thanks, that makes sense.

Re: Cannot transfer number

Priority — Sat, 15 Jul 2023 04:55:30 GMT

Please make sure when using the Temporary Number method that after you create the account with the Temporary Number you change it from being tied to your EverSafe ID for 2FA Verification in your Profile section.If you don't, it will always try to send 2FA Codes to the Number you originally set the account up with. So you must change it to prevent future login issues.

Re: Cannot transfer number

Steve133 — Sat, 15 Jul 2023 10:00:26 GMT

I've received a response to my ticket and it looks like it's straightened out.

Thanks to everyone who replied!