topic Roaming charge in Get Support

Roaming charge

Maxx6 — Sat, 15 Jul 2023 04:12:46 GMT

Why do I have ro pay USA roaming charges to call canad from Canada makes no since

Re: Roaming charge

softech — Sat, 15 Jul 2023 04:22:28 GMT

The roaming recording is likely a wrong one, however, with that recording, it could indicate your account is suspended. Please login My Account once more using Incognito mode and confirm your account status

If status shows Suspended, make a payment to resume service

If it shows Active, try to reboot your phone and click Reset All Networks (Please note that will delete your saved Wifi as well, but you can easily add it back after)

If that still does not work, please message support for further investigation

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Roaming charge

Priority — Sat, 15 Jul 2023 04:23:04 GMT

What is the Area Code of the number you are trying to call?

Re: Roaming charge

dust2dust — Sat, 15 Jul 2023 04:45:45 GMT

Is this all calls or just one or two? It could also be that the recipient account is not active. Yes, also a weird recording but has been known to happen.