topic Re: Samsung A32 5G in Get Support

Samsung A32 5G

EddyB — Sat, 15 Jul 2023 00:28:42 GMT

Hi, I just brought over a phone (Samsung A32 5G) from Zoomer to Public Mobiles 5G plan. But I can't seem to get the 5G to show up on my phone, standing 50 feet from a Telus/Bell 5G tower. Is there a setting or something I need to do to allow my Samsung to get on the Public's 5G system (aka Telus 5G).

Re: Samsung A32 5G

dust2dust — Sat, 15 Jul 2023 00:33:16 GMT

Have you checked for all the OS updates? Do you have the 5G option available to be selected in the settings on your phone? Antennas have angles of radiation and shadow areas. Being just 50 feet away doesn't mean you're in the right spot.

Re: Samsung A32 5G

esjliv — Sat, 15 Jul 2023 00:35:23 GMT

@EddyB - review these GET HELP articles, there is some good details here:

https://www.publicmobile.ca/en/ns/get-help/articles/check-your-phones-compatibility

https://publicmobile.ca/en/ns/get-help/articles/speed-tiers

Re: Samsung A32 5G

EddyB — Sat, 15 Jul 2023 00:36:49 GMT

Hi Dust, I which settings do I need to select on my Samsung A32 5G? I should have said, I was as close as 50 ft, and further, (varying distances). My friend has the same plan, using a Pixel 6 pro, and he has the 5G service (on the same Public plan). So you're correct, maybe there's a setting? But I went through most of the phone's settings and there wasn't anything obvious that needed to be set. Any ideas what might need to be set?

Re: Samsung A32 5G

EddyB — Sat, 15 Jul 2023 00:38:20 GMT

Oh, phone is updated, to latest...

Re: Samsung A32 5G

EddyB — Sat, 15 Jul 2023 00:39:46 GMT

esjliv, will check those , thanks!

Re: Samsung A32 5G

LitlLdy — Sat, 15 Jul 2023 01:14:51 GMT

@EddyB , I am not familiar with android phone or I would tell you where to find your network settings. Sorry 😔

You could try this, I am unsure

Go to the Home screen. ...
Choose Settings.
Scroll down. ...
Choose Mobile networks.
Choose Network mode.
Choose 5G/LTE/3G/2G (auto connect).
The Samsung Galaxy A32 5G has now been configured for use of 5G networks.

Find "Network mode"

Slide two fingers downwards starting from the top of the screen.
Press the settings icon.
Press Connections.
Press Mobile networks.
Press Network mode.
Press the required network mode. ...

Or you could look in your manual for your phone

“Samsung Galaxy A32 5G Manual”

Re: Samsung A32 5G

LitlLdy — Sat, 15 Jul 2023 01:17:40 GMT

Please note that my message above, I had to search Google for the information as I really have no clue of android phones! I have an iPhone. Sorry. 😁

Re: Samsung A32 5G

dust2dust — Sat, 15 Jul 2023 02:39:42 GMT

One of my phones is a Canadian A32 5G. It got updated to Android 13. Suddenly the 5G setting appeared and volte worked. Still does.

Re: Samsung A32 5G

EddyB — Sat, 15 Jul 2023 12:44:25 GMT

Just checked, I am at 13. No signal yet for me. But I did do some research on compatibility of this phone. It doesn't handle all frequencies of 5G in my area used by Telus/Bell. But it does for all Rogers 5G, which makes sense for my model, seeing as how I got it free from Zoomer (Rogers). So this seems to be the only thing that explains it for now. It's probably due to the limited use of frequencies in a small town. In larger city Telus/Bell may use their full range of frequencies to cover more clients. And I'm ok with that. It just means I get to go shopping for a new phone! Thank you all for your help and ideas! It's greatly appreciated!

Re: Samsung A32 5G

EddyB — Sat, 15 Jul 2023 12:48:07 GMT

That's ok LItlLdy, If you see my reply to Dust2dust, there were compatibility issues of my android cell, and limited frequencies used in the small city I am in. On the bright side, I get to look for a new iphone! 🙂

Re: Samsung A32 5G

EddyB — Sat, 15 Jul 2023 12:51:09 GMT

Thank you for that LitlLdy! See my previous reply to you. I thank you for your help on this! It is appreciated.

Re: Samsung A32 5G

EddyB — Sat, 15 Jul 2023 12:52:05 GMT

Thank you for your help on this esjliv! It's much appreciated!