topic Re: How to change the 4 digit account pin? in Get Support

how to change the 4 digit account pin to calling 611 ?

Rabbi — Tue, 04 Jan 2022 20:14:47 GMT

one of my freinds (hi is not having right now a coomunty account) lost his 4 digit account pin to call in 611 (he is wont to call to buy addon) he wont to reset the pin

Re: how to change the 4 digit account pin to calling 611 ?

JDT — Thu, 04 Jan 2018 17:15:26 GMT

I think you need Moderator assistance to change your PIN.

Re: how to change the 4 digit account pin to calling 611 ?

Rabbi — Thu, 04 Jan 2018 17:16:50 GMT

@JDT wrote:
I think you need Moderator assistance to change your PIN.

@JDT did my freind have to open a coomunty account to connact a mod or hi can do it with my coomunty account?

Re: how to change the 4 digit account pin to calling 611 ?

JDT — Thu, 04 Jan 2018 17:17:33 GMT

Each user should use their own account when contacting the Moderator team.

Re: how to change the 4 digit account pin to calling 611 ?

Rabbi — Thu, 04 Jan 2018 17:23:20 GMT

thanks @JDT

but my prablom is that @kav2001c don't wont that shulde a lot of coomunty account with one ip addrees

& my freind only have acces to the same ip address

Re: how to change the 4 digit account pin to calling 611 ?

JDT — Thu, 04 Jan 2018 17:27:27 GMT

I don't think it's a problem if you have the same IP address. If a household has multiple Public Mobile accounts (which is common), they would all share the same IP address for the home internet, but each can still have a separate community account.

Re: how to change the 4 digit account pin to calling 611 ?

Rabbi — Thu, 04 Jan 2018 17:28:46 GMT

@JDT

thanks to help my freind

hi will have is own account shortly

Re: how to change the 4 digit account pin to calling 611 ?

Rabbi — Thu, 04 Jan 2018 17:30:09 GMT

@JDT wrote:
I don't think it's a problem if you have the same IP address. If a household has multiple Public Mobile accounts (which is common), they would all share the same IP address for the home internet, but each can still have a separate community account.

@CS_Agent can please confrem that

Re: how to change the 4 digit account pin to calling 611 ?

mimmo — Thu, 04 Jan 2018 17:30:25 GMT

@Rabbi you can contact the moderators on their behalf no problem you just need to provide them with enough information to authorise you.

https://productioncommunity.publicmobile.ca/t5/Discussions/Required-info-to-authenticate-accounts/m-p/207092#M60145

why can't your friend log into seflserve and buy the addon from there?

Re: how to change the 4 digit account pin to calling 611 ?

Rabbi — Thu, 04 Jan 2018 17:32:39 GMT

@mimmo

@mimmo wrote:

why can't your friend log into seflserve and buy the addon from there?

my freind don't use the pc so often bechuse the rule of the coomunty we are

hi wont to do all by dailing 611

Re: how to change the 4 digit account pin to calling 611 ?

public-mobile — Thu, 04 Jan 2018 17:40:40 GMT

hi @JDT @mimmo thanks for helping me on behalfe my freind @Rabbi

thanks

Re: how to change the 4 digit account pin to calling 611 ?

mimmo — Thu, 04 Jan 2018 17:40:56 GMT

Sorry late to the conversation but what rule of the community.

The only rule i know of is one community account per person. Doesn't matter where they live or log in from.

You friend can have a community account but only they should have access to it no one else.

Re: how to change the 4 digit account pin to calling 611 ?

Rabbi — Thu, 04 Jan 2018 17:43:00 GMT

welcom to the coomunty @public-mobile

Re: how to change the 4 digit account pin to calling 611 ?

public-mobile — Thu, 04 Jan 2018 17:51:47 GMT

Re: how to change the 4 digit account pin to calling 611 ?

imm1304 — Thu, 04 Jan 2018 18:18:01 GMT

Hi @Rabbi,

Lets clarify one thing: This forum is open to everyone, including your friends.

No one, including @kav2001c, has ever told you that your friends are not allowed to come here to get help.

You had a problem about violating the community rules where your friends were coming online to bravo everything you posted and they were all logging in from the same internet connection (IP address) using very similar email addresses on each account. One of the mods, @Mary_M, confirmed this and communicated with you. Its Mary's job to tell you when you appear to be breaking the rules. I guarantee you that nowhere in her communication did she mention anything about your friends being banned from joining this community.

Its easy to get carried away and make a mistake sometimes, especially when you are new to the forum. Quite frankly, its pointless to argue about this, its better you move on and remember that the rules are in place and not to be broken.

Your personal account is not banned or being restricted from posting in the forums.

You are accessing the forum and have continued to post freely in the forum. So, this is proof that despite the recent incident, you are still welcome here.

Re: how to change the 4 digit account pin to calling 611 ?

Mary_M — Thu, 04 Jan 2018 18:20:23 GMT

Hello @Rabbi,

To clarify, every user requires their own community account for security purposes. Before accessing an account, we need to thoroughly validate the customer's account therefor please ask your friend to send us a private message through his community account - no phone number is required, simply an email address.

Also, using the same IP address does not necessarily mean that 1 person has multiple accounts- although it can be a possibility. Nevertheless, us moderators monitor everything therefor if we suspect something, we will take the necessary precautions and act immediately.

Please advise your friend to send us a message through his own community account.

I also suggest taking a look at our community guidelines, to ensure that they are being respected at all times.

Kind regards,

Mary

Re: how to change the 4 digit account pin to calling 611 ?

Rabbi — Thu, 04 Jan 2018 18:20:30 GMT

thanks @imm1304

but the prablom that i have with @kav2001c that he run after all how bravo me even its a other email addrees,

i just ask persnel from @public-mobile to not give more bravos to not have a prablom from @kav2001c

Re: how to change the 4 digit account pin to calling 611 ?

public-mobile — Thu, 04 Jan 2018 18:30:28 GMT

how @Mary_M thanks for your repply

my freind @Rabbi tell my that you are wating for my prvt msg

but i don't have time now

i will come a other day or latter in the day

thanks

Re: how to change the 4 digit account pin to calling 611 ?

Mary_M — Thu, 04 Jan 2018 18:34:54 GMT

Not a problem @public-mobile,

have a nice day.

Mary

Re: how to change the 4 digit account pin to calling 611 ?

public-mobile — Thu, 04 Jan 2018 18:35:56 GMT

thanks