topic Re: Data Add-on Expiry. in Get Support

Data Add-on Expiry.

Priority — Fri, 14 Jul 2023 22:20:18 GMT

I noticed that recently since the new update a change was made to the Data Add-ons, to which they expire 30-days after the original purchase date.. these used to roll over and would never dissapear if you never went over your data limit and never used them.. why did they suddenly make this change with almost no reason?

Also, what does this mean for previous Data Add-ons that were purchased before the update, will those still be grandfathered in?

For example: I have an account which I got 3GB free Data Add-ons for 'More Is merrier', I haven't used it and it's still there.. is that eventually going to dissapear as well?

For future More is merrier, will the Data Add-ons given as Gifts also expire after 30days?

Minutes still carry over every month until used up, correct?

Re: Data Add-on Expiry.

DennyCrane — Fri, 14 Jul 2023 21:34:27 GMT

Yeah that's a new thing as of May. All new data add-on's expire. It's unfortunate, but it is aligned with every other carrier.

Old data add-on's without an expiry date are unaffected.

Re: Data Add-on Expiry.

XionBunny — Fri, 14 Jul 2023 21:52:00 GMT

Minute add-ons are also not effected by the new changes and continue to roll over until used.

Re: Data Add-on Expiry.

Yummy — Fri, 14 Jul 2023 21:58:20 GMT

Holiday bonuses are not affected. I still have mine unused.

It looks like only NEWLY purchased data add-ons have expiry date. We will see soon if 2023 Holiday bonuses (if any?!?!) will have any restrictions.

Re: Data Add-on Expiry.

XionBunny — Fri, 14 Jul 2023 22:04:59 GMT

The OP was more wondering if the future gifts might be just 30 day expiry based, and the answer is no one knows until we get this year's gifts come Christmas time, that's the only time we will have any idea. I'm as curious as everyone else on what they'll do.

Re: Data Add-on Expiry.

DennyCrane — Fri, 14 Jul 2023 22:08:03 GMT

My bet is this year's data gifts will have some sort of expiry; whether that be 30 days, 180 days, or 365 days. Time will tell...

Re: Data Add-on Expiry.

computergeek541 — Fri, 14 Jul 2023 22:15:44 GMT

@DennyCrane wrote:
My bet is this year's data gifts will have some sort of expiry; whether that be 30 days, 180 days, or 365 days. Time will tell...

I have doubts that there will be a bonus data add-on this year. These add-ons don't work with the unlimited 5G plans.

Re: Data Add-on Expiry.

DennyCrane — Fri, 14 Jul 2023 22:20:41 GMT

You could be very right. Plus with all these higher data bucket plans that have come out this year, the data bonuses will be less relevant to many; and those in the lower $15/$25 plans, they may be looking for a way to push them to higher ARPU plans (which bonuses don't help with).

Re: Data Add-on Expiry.

computergeek541 — Fri, 14 Jul 2023 22:36:55 GMT

Re: Clarification of Public Mobile Data Add on Expiry Changes and US Roaming Add ons

softech — Thu, 20 Jul 2023 12:47:40 GMT

yes @kkfaudio1 data addon for use in Canada now has a 30 days expiry.

Since when a new cycle starts, your regular cycle will be used first. so most people will try to used up the data addon before the new cycle

Re: Data Add-on Expiry.

Libbyjean — Sat, 26 Aug 2023 00:33:55 GMT

I just came on to add-on more data and discovered that they expire in 30 days! When did this happen? (I usually only have to do this once or twice a year when travelling.)

Data add-in’s never expiring was a big thing I loved about PM. Colour me disappointed.

Re: Data Add-on Expiry.

dust2dust — Sat, 26 Aug 2023 00:45:56 GMT

@Libbyjean- It came in around the time of the new login system. I suggest getting the small amount and use it up and then get another. 3 x 200 meg's (600 megs) is equivalent cost to the 1 gig add-on. 2 x 1 gig add-ons (2 gigs) is equivalent cost to the 3 gig add-on. But if you don't need that extra data after your renewal then you waste it. So that's why I suggest getting the 200 megs. Unless of course you think you would need the larger ones to hold you over until your renewal depending on your usage. As you know, when your plan renews you go back to using your plan data.

Re: Data Add-on Expiry.

VeryDiscouraged — Fri, 22 Sep 2023 19:28:57 GMT

Has anyone noticed that the 30day add-ons are not used up first? They are using up my main plans limited data so when my add-on expires I'm left with nothing.

Re: Data Add-on Expiry.

hTideGnow — Fri, 22 Sep 2023 20:01:25 GMT

Hi @VeryDiscouraged data addon will kick in when regular data are out. Then when new cycle starts, Same. Regular data first. So, there wull be situation that your remaining paid data expired and then your regular data used up. Not a good case but this is how PM data are set

Re: Data Add-on Expiry.

VeryDiscouraged — Fri, 22 Sep 2023 20:31:48 GMT

That's what I'm seeing.

Found an old thread complaining of the inverse. Back when data had no expiry the add on's were being used first and then the plan data (which technically expires). Thus short changing the customer.

Data should always be used in order of expiry.

Re: Data Add-on Expiry.

VRMadd12 — Wed, 08 Nov 2023 04:16:23 GMT

yes. that was a great feature. Very disappointing.

Re: Place to move redundant threads

softech — Sun, 18 Aug 2024 02:45:57 GMT

Re: Data Add-on Expiry.

mcdave1 — Mon, 30 Dec 2024 23:01:39 GMT

Hi dear community. I offered 3 add-ons to my 3 kids for added data. The email confirmation, after redeeming, says it will not expire... see below. Once in the app, the add-on does seem to have a 30d expiry... what recourse do I have ?

Re: Data Add-on Expiry.

DennyCrane — Mon, 30 Dec 2024 23:16:06 GMT

@mcdave1 Interesting! I've never redeemed points for data add-on's before, but all data add-on's now have a 30 day expiry on them. I suspect that page was never updated when this changed a couple of years ago.

But, because you have that screenshot, I would recommend sending it to @CS_Agent via direct message. I doubt they'll be able to extend the expiry date, but they could probably refund you the points.